Imani was very professional and provided excellent service.
Was told 5 minutes. Turned out to be 45 plus despite being 15 minutes early. Now we have a safety recall about a security for stealing Kia vehicles. Come on now!
As I drove home my car was making a loud noise. I opened the hood and there was a compartment open with filter in it. It was never clipped shut. Will not be returning to kia for oil changes. Everyone’s leave there is a problem
Everyone at the service counter was very polite and kind, which I greatly appreciate. Zee also explained everything clearly with no surprises and it was an overall good experience. Thanks to everyone at Kia of Savannah
Imani was fantastic. Very pleasant and informative. First impression was great. Planning to ask for her in the future.
They had me drive an hour just the tell me my parts wasn’t in stock. I’m highly disappointed.
Keep your sales associates away from people who are there for service.
Drop off - The night drop box was inoperable when I arrived the night before. Communications- It’s extremely hard to reach the service department. Service - As it relates to knowledge of the customer service department there seems to be a need for additional training on service intervals, what that means, and what’s included.
Is the wash and vacuum no longer provided with oil changes?
Zee had excellent customer service as usual! She is very polite and courteous!
Always professional, thorough, and friendly. The Best service!
Thank you to sales men Mr. Damogio. He has a friendly attitude and plesant disposition. I trust his thoughts on my vehicle. Thank You, Mr. D. ????????
I would also like to thank Pat and the service team, the seem to be on top of their game with making sure everything was checked on the vehicle. Thanks guys ????
I unexpectedly needed a ride to pick up my vehicle. Lorenzo helped to arrange that for me. I had such an en enjoyable trip with the gentleman who picked me up. Thank you for your service!
Everyone was helpful and patient. Professional service all around. Thank you!
I asked the service advisor twice if the oil reminder was reset in the car.she assured me that it was reset. When I turned my car on to check sure enough it was not reset. This is 2nd time the service advisor has told me it was reset and I find out that it was not. I have taking my cars to this dealership for years. The oil change tech always resets the reminder for me, as a part of the oil change. If this is no longer a courtesy to customers then that needs to be mentioned. Instead of saying something was done when clearly it was not done nor did she check to make sure it was done. This was after she assured me it was done.
Mr. Mitchell was extremely professional. We were kept informed concerning the issue with my vehicle and the parts that were needed to complete the work . I am extremely satisfied with Kia. We are looking to acquire another vehicle from the dealership.
My car had been ready for over 30 minutes with the keys sitting at someone’s desk per the service department. It had already been 3 hours if my husband hadn’t of asks for an update he would have sat for another hour.
Zee was great, they didn’t fix the whole door handle and I didn’t find out until I walked out to my car which I found annoying. I understand they need to order the second part but neither me nor Zee were roped into that detail.
Mr. Lorenzo was great. He made sure I was aware of everything going on with my Kia. Both professionally and friendly at all times. He made this service experience remarkable. If I had to give him a rating from 1 to 10, it would definitely be a 10.
I don’t like waiting a long time when my car was serviced to get checked out
I'll give this service department a gold star for servicing my vehicle and now I'm on my third Kia thank you so much God blessing me great service...
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