Mr. Lorenzo Mitchell was very helpful..I will refer family members to check with him if they need their Kia car serviced..
The Service Department associate I mostly worked with, Imani, was exceptionally warm and communicative. Unfortunately our encounters made up only a fraction of my interactions with the service center during my vehicle’s most recent visit.
When attempting to call the service center, I found the 30+ minute hold times at any time of day, any given day of the week to be completely unacceptable, especially in circumstances like mine where I was without my vehicle for nearly 2 weeks. I was pleased with the face-to-face interactions I had, but the non-communicative conduct I experienced during my entire vehicle assessment left me feeling completely unaware of my car’s condition or any associated costs. I would expect this time of experience from a smaller, privately owned auto-shop, but a Dealership service center NEEDS to prioritize customer communication and staffing to better mitigate experiences like mine.
I’m disappointed that President Trump took Netanyahu’s bait in starting a war with Iran ????????.
Excellent and fast service. Great experience with my coordinator too.
There should be 2 shuttle cars.
I was very thankful for Imani Stewart ,she was very helpful and willing to go to help me and letting me know about my cars problem
And I will be bringing it back in for repairs of the brakes
The vehicle still has the same problem it had when I took it in; again, the battery died on the way. They replaced the alternator because they told me that was the problem. I paid a sum of money, and it turns out that wasn't the problem with the vehicle.
It was a very easy going appointment, especially for going my first time alone. Staff was very helpful and mindful of your time.
Lorenzo Mitchell did an amazing job handling my service and all of my concerns
Because I had a recall and you guys didn’t fix the problem paid way to much money for my vehicle for you guys not to fix the problem
You all ****. Horrible customer service. Sales was the same. I have nothing good to say at this time. You all are one of the worst Dealerships in the low country. VEry Dissatisfied with KIA. I can't imagine why you all expanded. That's crazy because you are not a Gold standard
You are awful. Thanks.
He was great.He explained everything well and we did not have to wait long at all.
Although I was completely satisfied with the service crew I dealt with at Kia Country of Savannah I do have one huge complaint to let you know of,the call center that you get when you try to call the dealership is absolutely useless. They never forwarded the message to the people they needed to so your call was never returned
I specifically rescheduled my service to include a diagnostic for my window and car play. Upon arrival, there weren’t any notes regarding these issues. I was simply told the third party did not relay info and I need to schedule separately. Now I will be inconvenienced to find another day to leave work to bring my car in for service. This was my first service and have never been more disappointed.
Everyone was great. Would recommend Kia.
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