Todd was amazing. Answered all my questions and kept me updated the whole time definitely made the experience smoother for us. We appreciate that he went above and beyond. - Isabel
Wondries has provided excellent service for my 2010 FJ. Nelson has always welcomed me with a big smile and a hand shake, that means alot. This FJ is babied with care, Nelson has taken the time and effort to make sure my FJ is maintained and serviced on schedule and returned on time. Many thanks to the mechanics, parts personnel for their efforts and teamwork.
Kanika is always very friendly, welcoming, and very knowledgeable. It is a pleasure going to the dealership and seeing a familiar face.
A tire alignment took 4 hours. I had an appointment at 9:15. The paper stated the service was done at 12:38. I never received any phone call or notification indicating my car was ready. I had to go in person and check in. So unprofessional and wil not be going to Alhambra anymore.
Was told that my 5000 service check would be completed during side view mirror repair but it was not and I will have to reschedule for a different date
Thank you Ernesto for the all your help and going beyond and above and management as well.
Great customer service by Mr Cruz
As usual Todd was great. Had some noise coming out from under the hood. Brought it to Todd, diagnosed the problem & had it fixed within 24 hrs.
Excellent Service & Nelson care for customer time
Job well done ????
Always smiling ???? face and treat you well.
Highly recommend him for promotion.
Very professional and great customer service.
I always had a great experience with Toyota. Daniel was amazing. Great customer service help me in every way. Answered all my questions. You guys have a great team.
I am writing to share some positive feedback regarding my recent visit to your service center for a prepaid maintenance appointment.
From the moment I arrived, I was greeted by Brandon Donis, who was incredibly friendly and professional. He took the time to answer all of my questions clearly, which I truly appreciated. Furthermore, the service itself was highly efficient and completed in just a few hours.
I am very happy with the overall experience and intend to return to your facility for my future vehicle service needs. Please share my gratitude with Brandon and the rest of the team for their excellent work.
Thank you,
Thank you for assisting me
Carl was very professional
Excellent service and advisor, thank you for your assistance.
Always a pleasure doing business with the Toyota family there
My experience was unfortunately not very enjoyable. I brought my vehicle in for a faulty door latch, which required an inspection visit followed by a second appointment for the repair once the part arrived.
I was told I could drop off my vehicle at 7 a.m. and that my extended warranty included a loaner option so I could get to work. However, the only option provided was renting a vehicle from Enterprise across the street, which did not open until 8 a.m., causing me to be late to work unexpectedly.
When I picked up my vehicle later that day, the window began making a knocking noise when rolled down, requiring me to return immediately for another fix. After leaving again, I then experienced an issue where the infotainment screen began flickering black and would not connect to Android Auto or allow access to other modules, forcing yet another return to the dealership.
Overall, this resulted in multiple trips back and forth, lost time, and unnecessary inconvenience.
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