Kept up to date and know exactly whats needed to be done next.
All the staff I interacted with this morning were cheerful and helpful…including Todd and Edward (Edmund?) A great experience!
Everything was great and went smoothly
Mr. Gordon Li was great, very attentive and helpful. Much appreciated. 5 stars.
Jason went above and beyond. This is my first time dealing w toyota dealership and i felt very reassured. Thank you Jason.
Thank you, Oscar. Keep up the good work.
Patient, responsible, and excellent！Di Wu????????
Ernesto provided exceptional service and was able to answer all my questions. A+++++++++. Highly recommend
Ernesto was very professional.
I was not satisfied with the service. I had my appointment at 12:30. I dropped off the car at 11:30 AM and at 3 PM. I have not heard from the dealer so I called for status on my vehicle and they stated that my vehicle had to stay at the dealership for the entire weekend And did not offer a Rent-A-Car for the weekend and today I pick up my car and they said the dealership said that the battery was defective so the battery was replaced, which could’ve been done the same day Saturday when I took the car in therefore I’m not satisfied with the service
I arrived at 7:15am for my appointment. Over the phone I was told that the appointment would only take 40 minutes. However, at check in I was told that it would be completed in about 2 hours, so I would be done by 9:30am. By 10:05am, I still had not heard anything about my car (I was only getting service for oil change and tire rotation). I went up to the front to ask about any updates with my car, as I was waiting in line I was helped by someone name Susan who asked someone else that was not Di Wu to check in on my car. Upon checking the system, my car had already been done, I just had not been notified. After that, Susan was able to help me retrieve my car so I can go to work after 3 plus hours. I understand that this process can take long, however, more transparency about the time should be provided or updates via text or phone like Subaru does for their customers.
Say thank you a mister Emilia
We're pleased to have your dealership in Alhambra
Thanks. Jason is very efficient person at the front with the public.
Gordon.the rep was courteous..Professional
Gordon Li was an exceptional employee.
Great service from the adviser
Yes, I am very satisfied with the service of Nelson Samson.
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