Lexus of Akron Canton Auto Repair Service

I had extenuating circumstances so I called ahead. The advisor on the phone was very efficient and told me what to expect an approximate cost. When I get there, everything had to be repeated and after an hour and 15 minutes, I was told that I needed to replace my tire sensor, which I knew from the very beginning. I have been told the process would take an hour and a half and the cost was in the $200 range. Bryce said the cost will be about four to $400. We’ll take another hour to complete every time I went out to get an update on my car and the progress, it was like I was being introduced to him all over again. I was very frustrated as I had to leave in the morning for Florida. I decided after an hour and a half not to get the new sensor there but wait until I got to Florida because I did not have 2 1/2 hours to spend total. I was very stressed but did not fail like I was valued an emergency situation.

Nik is working diligently to meet my needs and keep the work at your dealership

Smooth

Thank you for the rental and being really helpful

Service was good. Only thing is that it was a little long. Not a problem because I expected it to be;however, was told it would take approximately 1.5hrs but took 3. So I would just prefer to have a better time estimate.

When I arrived I was told that they didn’t have me on the schedule for my service appointment. Nobody seemed to know what happened but I clearly made it for that date and time. I also asked them to take a look at the back drivers side seat. There was a stain and I had paid for the armor all package. They told me they would try and get it out, but if not possible send me to another location to get it taken care of. It was never looked at or discussed at pickup. Stain is still there.

Wonderful service from arrival to departure!

Josh iwas excellent and helpful and thank you Josh and everybody at Lexus Of Akron-Canton!!!

Quick, thorough service.

Excellent

Pryce gave me a good customer service Over the phone And I hope lexus will notice me When it's time to service my car again by email Best Eva K

Thanks again so much for the wonderful service

Nicholas always does a good job of taking care of me when I come in. Thank you so much Lexus for the great service.

No

Job well done.

Very nice people and helpful.

Paperwork lacking details and charges unclear

A+ service that is like no other dealership. Helpful employees, great service and the absolute best car I’ve owned.

Nick did a fine job

It's always nice working with Akron/Canton Lexus team.