Great service. Your service team is great very friendly and very helpful. Thank you.
Service was great. Only complaint is the loaner was pretty dirty, so I washed it once I got it home.
Josh is a huge asset to Lexus of Akron!!!!
Team, especially Nick and Derrick took good care of me. Nick was great as always!
I Will respond to the survey as soon as possible and it will definitely be favorable. I enjoyed meeting Josh today and the young gentleman who instructed me on the operation of the electric car.
I’m very happy for the service ??????????
Thanks for everything Josh Jancha ????????????
Zerryck was courteous and professional. He kept his cool when I got a little heated because I questioned an alignment when Lexus had just performed an alignment two xeeks previous....later I realized that your software had listed an alignment as an issue even though one was performed on that visit. I appreciated Zerryck's calm demeanor.
Was very prompt when I arrived explained what was going to take place I have the app on my phone. Keep me a breast of the service that was done. I was out in 45 minutes. Everybody was very courteous. Thank you.
I was informed and updated every step of the way with the progress of my vehicle. You exceeded my expectations. Not to mention offering very courteous and friendly valet service to my residence 3 hours away.
I was told Something was adjusted, but in the end it was not.
Always goes well with AC Lexus
When I bought the car a year ago I noticed a slight hesitation in acceleration but thought that was normal for the car. In a recent service visit Josh recommended cleaning the fuel injection system and explained why. The cleaning seems to have eliminated the hesitation. I’m happy with the result.
The entire dealership is fantastic. I had a serious issue with my 2024 nx and Lexus replaced it with a new 2025 in a timely manner. We are Lexus owners for life.
A-1 service will bring my car back there.
Tried to sell me tires like some kind of con man. Only have 20000 miles unbelievable very disappointing
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