Lexus of Akron Canton Auto Repair Service

Helpful and pleasant. Thank you

Spot on with the time estimate. Also was very easy to get an appointment set up (next day from when I called in). And everyone is really friendly!!

Great professional and timely service

Josh and Norm are great and Taylor was excell nr with follow up

Very friendly and professional

I was so happy the way I was treated and my son with fur, was treated by all at Lexus. Ellie , thank you .

Tire sales guys is a pushy a**hole. Chased me down in used lot while I was looking for my next car, and pressed me with “what is keeping you from doing this today”. Didn’t care for that approach.

He was polite and helpful .

All aspects of the process was handled professionally and easy. Thank all team members for the excellent service.

Great customer service! All of my service needs were taken care of in a friendly manner!!!

Josh was excellent

Keep up the good work

Meeting high standards and exceeding expectations will ensure your high position in automotive excellence.

Ok

Thank you for the great service!

Nick is extremely professional, friendly and helpful!

Josh is always great to work with.

I had an appointment on 3/1/25 to fix a flat tire. I dropped off my vehicle on Friday 2/28/25, after discussing with a representative who called to confirm my appointment. Saturday came around and I called the dealership at 3:45 pm asking if my car was finished. Service closes at 4 pm on Saturday and I was told that my car would be ready on Monday morning. Completely unacceptable as we’re a household that needs two vehicles. I was told my rep called off on Saturday and there was an obvious lack of communication because no one reached out to let me know. The person working the service desk stayed after hours to make sure I was able to get a loner vehicle. I’m pleased he was able to help me. The lack of communication is unacceptable and I won’t return my vehicle to this dealership. Something as small as communicating to a customer the status of their vehicle is unacceptable.

Everyone was very polite from the person who answered the phone The service people even the driver. Have had Lexis vehicles since 2003

Took a while to get the car fixed, but everything is good to go. Thanks for all your help.