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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4338 reviews 67%
4 star 1359 reviews 21%
3 star 164 reviews 3%
2 star 351 reviews 5%
1 star 308 reviews 5%
Review Us
Michael D.
3 out of 5
4/8/2025
It seemed to take a little longer than we expected for a certified six month scheduled maintenance that we scheduled. Drop off Thursday pick up Tuesday.
John H.
5 out of 5
4/8/2025
Josh is awesome! Every time I come in and I get him as my assigned service manager I have a great experience. And if course the work you guys do in the car is always good.
Peggy A.
5 out of 5
4/7/2025
Appreciate the detailed service we received from Nikolas and the Lexus team.
Nicole N.
5 out of 5
4/6/2025
Welcoming staff, very clean service department, and prompt service of my vehicle. Thank you.
Dion J.
4 out of 5
4/6/2025
I appreciate the professionalism and care that I received with the maintenance of my car.
Sabrina C.
5 out of 5
4/5/2025
Yes!
Pamela B.
5 out of 5
4/5/2025
Nick was fantastic as he always is! Many vehicles purchased at Akron Canton location so they all treat us very well and have become friends. Thank you, ~Pam & Jim Barbieri
Cynthia C.
5 out of 5
4/5/2025
Give him a raise. Exceptional service.
Carla D.
5 out of 5
4/5/2025
Zerryck has great customer service.
Jeff S.
5 out of 5
4/5/2025
Nick was great! Very professional. Very knowledgeable! Very courteous!
Mary B.
4 out of 5
4/5/2025
Mr Rair is AWESOME. Answered every question,such a professional.
Karen A.
4 out of 5
4/4/2025
Very good service was received by your dealership
Amy G.
5 out of 5
4/4/2025
.
Larry S.
5 out of 5
4/4/2025
Nick was pleasant and very nice
Bill N.
5 out of 5
4/4/2025
Josh was great to work with.
Frank Q.
5 out of 5
4/4/2025
Nice work
Kenny V.
5 out of 5
4/4/2025
No
Frederick D.
5 out of 5
4/4/2025
Nick is excellent. Very careful considerate considerate and efficient. Excellent service rep.
Sotery Z.
5 out of 5
4/3/2025
Ellie was great! The experience from start to finish was smooth. Ellie is a great communicator and kept me informed throughout the entire process. Thank you!!
Jim E.
4 out of 5
4/3/2025
First time service on my recently purchased 2022 RX350. I was extremely pleased with the service team’s courtesy and frequent service updates during my wait. Further confirmation of Lexus excellence.

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