I had a good experience this time but a two years ago I purchased tired and received a set of bad tires. Supposedly they were force balanced but the next day driving to Florida the car had a light shake. I figured they weren’t balanced properly. Shortly after that trip I had a quadruple bypass surgery and it took a while to get car in for service. When I did they found two tire out of spec but tires were one day out of warranty. What worse is I had an appointment during the warranty period but got a call from the dealership that they had to cancel that time They made a new appointment which was one day outside warranty period. I know I didn’t bring the car in right away due to health reasons but one day over warranty!!! I made the service aware of the problem during the warranty period. That experience changed my opinion on buying another car from that dealership.
Excellent service from Josh!
Excellent service! Give him a promotion!
Hello, I am looking forward to your survey. I have had the best experience compared to other prior dealerships. I'm am pleased with my auto and those who work on it. Thank you and Happy Easter to you all! ????
My husband snd I live our 460 GX. We also appreciate the customer service and the amazing treatment we get everytime we visit Lexus of Akron Canton. We have never experiencedd such excellence from any car dealership.
He does his job very well. Super courteous and professional.
Josh is a joy to work with.
Nikolas was friendly and professional at 7 am. I am a morning person so to have someone else to actually have a conversation with was a great way to start my day. Thank you!
No. They did not finish the job to put on the 3 m tape on the passenger door. It was to be completed today. When will you have the part and complete the job??
Nick always takes great care of Me & my Vehicle! He is always so polite And right on top of everything! Thank You Nick & Lexus Team! Everyone is so kind!
A complete diagnostic was done. Yet my wife called me while driving it home worried because there was a warning light still on the dash. It turns out the warning was for tire pressure. I would have expected that to be seen and corrected while it was in for service.
Nikolas was very helpful and seemed knowledgeable
Service was great as usual
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