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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4372 reviews 67%
4 star 1368 reviews 21%
3 star 166 reviews 3%
2 star 354 reviews 5%
1 star 311 reviews 5%
Review Us
Martin G.
5 out of 5
12/2/2020
Excellent service, as usual!
Ronald B.
5 out of 5
12/1/2020
The staff was professional, friendly, and thorough. Please keep up the great work ethic.
Cathy D.
4 out of 5
12/1/2020
Everything is fine. I'm very happy with the service.
Linda T.
5 out of 5
12/1/2020
Exceptionally helpful!
Jeff J.
5 out of 5
12/1/2020
Did a nice job.
Nasser A.
5 out of 5
11/29/2020
Great service
Justin C.
5 out of 5
11/29/2020
Super friendly. very detailed.
Dianna H.
4 out of 5
11/28/2020
Nikolas was great. Car runs great but given the pandemic and my job situation, the price of service was higher than expected although I needed oil change and alignment
Paula B.
5 out of 5
11/28/2020
Everyone was great and very efficient!
Lola S.
5 out of 5
11/28/2020
Nick ! Was very polite! Respectful and kind !
Julie C.
5 out of 5
11/28/2020
Today’s service experience with Marty and staff was wonderful! He is always very knowledgeable, helpful and friendly. Our family has enjoyed Lexus cars for over 20 years in NJ and now in Ohio. Thank you again Diana Coffelt
Gregory N.
4 out of 5
11/26/2020
Ok. Laura is great.
Jeffery N.
5 out of 5
11/26/2020
Always courteous and everyone you meet listens before replying. Quality customer service for a quality vehicle. I am very satisfied with the car and the Lexus team. Thank You, Jeffery G Nile
Freddie I.
5 out of 5
11/26/2020
Laura did an excellent job.
Ruth H.
5 out of 5
11/26/2020
Always the best service from the best people
Phil K.
1 out of 5
11/25/2020
Nick did not follow through on sending me an invoice for work done on my car nov 20. I had to make several calls to get it sent to me by another agent He showed no interest and I have not heard from him even after emailing I expect a higher degree of communication from Lexus and I did not get it from him. Phillip kades
Ryan O.
5 out of 5
11/25/2020
Keep up the good work.
Cindi L.
5 out of 5
11/25/2020
I love working with Scott. He always throughly explains and answers all my questions.
Judy S.
4 out of 5
11/25/2020
I especially appreciate the valet service provided by the dealership... it’s wonderful when customers like us, live an hour away... thank you.
Robert S.
2 out of 5
11/25/2020
Scott did an excellent job and was perfect in all respects . I was very disappointed with the mask-awareness of nick. You need to monitor your staff bett.

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