Lexus of Akron Canton Auto Repair Service

thank you!

Always friendly and professional service!

Very courteous!

Service was even better the usual. Enjoyed the upgrades. Marty was especially helpful.

Marty did fine. I’m wondering why my car was dropped off at 730am and I received notice around 420 pm that car was ready…sort of. I went out of my way to be early, then had to rush back because I live in Cuyahoga Falls, to get my car before 5pm. Thank you Terry K

Everything was so easy. My car came back looking and running well. I love my Lexus!

My car is still at the service department in Akron. I dropped my car off Wednesday morning at 8 AM. At 4 PM I had not heard anything so I called and was told my car wouldn't be ready until Thursday morning. At 12 noon on Thursday I received a call that my car was ready. I was there around 2:30 to pick up my car. Robert wasn't at the desk so another service associate helped me. When I asked about what was wrong with my radio/map display he was unable to find anything on the service statement that it was checked. We went to the car, and the problem was still happening. The service associate informed me that the wrong thing was checked. He called a tech and I was told there was an update for this problem and it would take around 30 minutes. I waited so I could get my car. Approximately 45 minutes later the service associate and Robert came to tell me I need a whole new radio. They also told me I would hear from them Friday. Here it is, Friday at 7:19 PM and I never heard anything from Lexus. I'm not happy.

As always excellent customer service and work!

Thank you Robert. Even though the issue didn't manifest while the car was in the shop, I appreciate your efforts and that if the techs in trying to figure it out.

Great service. Everything from start to finish was perfect. I was in constant communication and provided updates on a regular basis. The loaner car was spectacular. Appreciate all of the work done.

I was very satisfied by the service performed on my car. I always have a very good experience!

Service was great but it seemed as if too many were scheduled at once and it took too long. Not Robert’s fault

I was solicited for more repairs while waiting for my car. Not happy.

Spent 3 hours cleaning the car up night before last and took it up there today and you guys washed it but didn't dry it off and it looks like the wheels look great the man who delivered the car was excellent but it sure looks

Everything great today with Lexus service. Nikolas was very easy to work with. He did an outstanding job.

The rattle noise from sunroof area is currently not making the noise. Thank you for detailing

I love my car your services amazing

Nick did a good job!!!

Scott was very helpful and professional. Great service!

Great service as always. Thank