I was given one date, and they didn't come. Then was given another date and was told I would be 1st on the list. I had to call to see when they were coming and was told I was not put down to be 1st on list. I received a text that my car was completed and needed to pay for the valet. I then waited for a call to tell me when my car would be arriving, never got the car. I then called the dealership to inquire, and the told me that the driver just got back and would be going home. I just felt things was not properly handled from beginning to end. Also, when I got my car back, all my settings were changed . Don't understand why all settings had to be changed for an oil change. I know it was a 6 month free service, but i was a dissatisfied customer.
Give everyone a raise excellent service ????
The service took almost 2.5 hours and wasn’t done correctly
Nick was nice however the actual work took a long time and wasnt done correctly
Lexus has really declined since 2015
I'm always treated well. That's why I keep coming back for service.
Scott was very professional and answered any questions I presented to him. My vehicle was ready just as he said. Thank you Lexus team for making me feel totally satisfied.
Everything done to the best. Thank you Rob!
Excellent service—best I’ve had.
Very professional, respectful of client’s time. Explains in understandable language what’s being done to my vehicle.
Excellent service, start to finish. Thank you.
Proactive communication is always a benefit
Scott took good care of me. Signed me in right away. Professional, kind and patient in his approach. Felt I and my vehicle was well cared for. Lexus of Akron/Canton always make me feel at home. Lexus of Akron is the best dealership on Earth ???? (I'm sure in the galaxy too). I won't take my vehicle anywhere else.
Nick did a great job. Helpful and answered all my questions
Norm was very helpful as well. Great jobs, men. Keep up the great service. This is my 3rd Lexus from this dealership.
Very professional, high quality service. I love coming to Lexus for my service
Thank you. The attention to and knowledge of the automobile allows owners to be proud of and confident in their choice of a Lexus automobile.
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