Always a great experience with your Service Advisors!
Everything went well. No problems. As I always hope for.
Great service and helpful information
Thus is NOT just about Nikolas Rair. Service team should work as a unit & be evaluated as a unit.
Person scheduleing should mention remodel, expectations & procedures. Sign during remodel with arrow & note service garage doors still open (landscaping guys on premises made it appear as if the entire service area was closed off).
When I called to schedule i was told the service would be 1 to 2 hrs. & asked if i would need a loaner. I requested a loaner vehicle. But when I arrived, I was told it would be all day & that I would possibly need to pick up my vehicle the following day, since I had chosen to borrow a loaner. No such condition was mentioned when I set the appointment.
Both at drop off & pickup the senior service cashiers ignored me. No greeting, no explanation- walked away from service desk, walked up to service desk first & immediately passed over me & the paperwork for my vehicle after the service technician explained i was here first & even handed off my vehicles paperwork to him.
(I'd paid online to avoid service desk but still had to get my service forms?).
Give service cashiers proper lunch break. At drop off, the cashier was eating lunch as in subway, handing me paperwork, pen to initial & sign without a hand wipe, sanitizer or anything!
And senior service cashier says nothing? No, "let me get this for you while you finish your lunch inside, in your car?" anywhere but here where customers are coming. This is acceptable?
Train cashiers not to talk on the phone while attempting to communicate with customers in front of them. That is not personalized & is actually rude..
The only time I remotely felt like family or friend with positive, personalized experience was when the senior technician was kind enough to guide me through to the service desk & drove my vehicle around to the service door that turned out to be open & working.
He also went out of his way to get a clean loaner car, switched vehicles & used sanitizing wipes to prepare a vehicle that had just been returned.
The current public health crisis & social unrest has challenged us all.
However, each time I come in for service here it seems to be declining not improving. I expect better-"quality care and personalized results."
Scott Gilmore knows his job and goes above and beyond. He has made this dealership my favorite dealership EVER. THANK YOU SCOTT GILMORE FOR ALL YOU DO!!!!!!
Very helpful and a pleasure to work with and provide answers to all of my questions and concerns
I appreciate Scott’s assistance with my Lexus.
Nick was very courteous and knowledgeable
Thank you for Gantt Customerservice as always.
Scott does an excellent job
Outstanding cooperation, service and professionalism!
Scott was very professional and answered all the questions I had for him and gave me clarity on everything. He definitely made the process so much better and I appreciate him for his time and making this as stress and hassle free as possible.
Efficient, great service team!
Always treated promptly and with respect.
Also appreciated text message from service dept with update on my vehicle. Great job by all. Thank you!
I would like to know in advance what I am call for and what sticker you put on is for, no cumunication enought
I purchased my Lexus at a different location Lexus dealership. This was my first visit to the Akron Canton location, and I was so absolutely happy with my experience, that I am even happier with my vehicle purchase than I was before. Akron Canton Lexus is definitely my place of choice for service needs and future vehicle purchases. Extremely satisfied!
Happy to do business with Lexus of Akron
Nicholas was great! Very informative, great customer service skills and very friendly and easy to work with. Would rate him a 10.
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