Unfortunately prices are just a bit higher than I expected. But everyone was very kind and very willing to help me and it was very much appreciated.
A1 service even though he refused to turn off his country music ????
Nikolas was prompt, efficient and personable.
Thanks to the team at Lexus of Akron/Canton for the service and loaner was appreciated getting to and from work. Thanks again for all the help.
Marty was efficient and communicated well throughout the process for our 60,000 mile maintenance. Norm was kind and courteous as always.
Thank you!
Great service - thanks Marty!
Your computer system was not working so I could not redeem my points.
No other complaints staff very helpful and remodeled building is outstanding. Service was excellent.
Completely satisfied with service on the Lexus today
The level of service provided was nothing less than a stellar performance by your service team! It is the thing that makes Lexus a force to be reckoned with in the automotive industry! Congrats to Peter Mapp and the entire team...especially Nikolas Rair!
After the interior detail, the dash appeared scratched, there was dirt on steering column snd a dog hair on dash.?I would have been more satisfied taking it to a drive through car wash. Not at all worth the money. Nick told me that a manager would reach out to me snd I am still waiting
Your service dept did an outstanding job of dealing with some imperfections on the hood of our new car. And when we picked the car up, it was polished and looked amazing. I thank Kari Scherer for taking care of us.
Very helpful; responded quickly to my concerns!
Loved the new digs. I hope next time my car will be washed ????
Nike and Nate were very helpful.
They were very thorough and timely as possibly with the process as they could have been with this happening over the holidays.Marty Richards our service advisor kept us well informed as to progress on our car which we really appreciated.
Your Service Department, in replacing my radiator, somehow caused a Proximity Sensor warning to chime incessantly. The code that it’s throwing was not in any way discussed with me prior to the radiator replacement. And the damage your Service Dept Manager John claims caused this code happened in August. I’d never seen the Proximity Sensor warning prior to leaving the GX with your service Dept. However, when I picked up the vehicle that evening just before 6, the notification was present. in fact, the technician even took pictures on his personal phone of the error to show the technician so he would be prepared the following morning. I was back the next morning to have this looked into and there weren’t any vehicles available. So I kept the vehicle through the weekend and brought it in Tuesday to have it repaired. We can clearly see the OCD code wasn’t there prior to the radiator work…otherwise it would have been discussed with the 9 other things that were suggested to me prior to approving the radiator repair. We can also clearly see that, when I picked up the vehicle, the warning was there (as referenced by the rep taking photos of the warning on his personal cell phone). And then, when I posed this question to John, he claimed “it must be a coincidence.” Give me a friggin break.
Bottom line, the code wasn’t present when I delivered the vehicle and it was present before I left with the vehicle. The vehicle was entirely in your team’s hands when the warning surfaced. Therefore, logically speaking, something your team did caused this incessant chime and warning messages.
Yes there’s damage. I don’t expect your team to repair that. What I do expect from a vehicle company of Lexus’s caliber, is to admit when you’ve made a mistake and make it right. Put the vehicle back the way it was when you accepted it.
You would have expected me to pay for any damage I caused to your vehicle when I had it in my possession…why doesn’t the same apply to Lexus?
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