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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4362 reviews 67%
4 star 1363 reviews 21%
3 star 165 reviews 3%
2 star 354 reviews 5%
1 star 310 reviews 5%
Review Us
Ruth H.
5 out of 5
3/2/2023
Always excellent
Debbie B.
5 out of 5
3/2/2023
On time and quick service.
Jewell W.
5 out of 5
3/2/2023
Service was exceptional.
Cindy H.
5 out of 5
3/2/2023
Nikolas is very professional and kind.
Anthony S.
1 out of 5
3/2/2023
Not worth my time to type everything out. Will be driving the extra 30 minutes to Classic Lexus in Willoughby furthermore. Was not impressed at all.
Sandra B.
5 out of 5
3/2/2023
Great service, Great new facility!
Randolph O.
4 out of 5
3/1/2023
Nick is the best- he always goes above and beyond. Lexus should be honored to have him!!
Norman M.
5 out of 5
2/28/2023
Nik always takes great care of me.
Amy L.
5 out of 5
2/28/2023
Marty and Nate were amazing. I always love the quality of service from all your staff. Thank you. Loaners are always amazing too lol!
Michelle L.
5 out of 5
2/28/2023
Very satisfied with my service.
Deborah G.
5 out of 5
2/28/2023
The best service from Marty Richards as usual. So sorry he’s retiring.
Robert S.
5 out of 5
2/28/2023
As always very professional and courteous. Great team!!
Willis W.
5 out of 5
2/26/2023
As always the service was delivered in a very professional manner
Janet K.
5 out of 5
2/26/2023
Five star treatment from Nikolas every time I get service done!!!!
Sandra S.
4 out of 5
2/26/2023
I observed a phone call Nikolas was having with a very unhappy customer. He was stellar. Calm, patient empathized and validated the customers feelings. He came up with options the customer could choose and agreed on a plan to rectify the oversight (if there was one). Impressive!
Emma W.
4 out of 5
2/25/2023
He was very friendly & polite. He took extra time to show me around the renovations & coffee bar. He called me and kept me in the loop about the status of my car too. Great job!
Theresa C.
4 out of 5
2/25/2023
He was very informative about what my car needed service wise, when it would be ready & kept me informed about progress! Very nice young man!
Valerie H.
5 out of 5
2/25/2023
Great service!
Patrick C.
5 out of 5
2/25/2023
Excellent service once again. The people may you feel welcomed and a valuable customer.
Patty C.
5 out of 5
2/25/2023
Great service

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