Really good service, but my car wasn't washed well. Whoever got into my glove box, left CD's on the floor. I'd give a 9 out of 10.
Excellent! THANK HANKS DR GWV
I had a 10:30 am Wednesday appointment for 70k service on my 2027 RX350. I was on time. We reserved a loaner. We were told the visaliner indicated we needed a 4 wheel alignment. Which I authorized. I returned the loaner around 1:30. Around 2:00 I was told it would be another 1 hr to 1.5 hours. I took the loaner again. While I was out, you sent me a text that I needed rear brakes. I thought it was odd to hear this after 4.5 hrs in your service department. Although it didn’t feel right, I authorized it. I kept the loaner and you kept my RX. Around 12:30 the following day, I was told the service was complete. After 13.5 business hrs in your service department, I spent over $1,000. This whole experience is unacceptable. I can not give you a passing grade. Very disappointed being a 25 year customer on our 5th Lexus.
Customer representative was great
I forgot my garage door opener and sunglasses on the passenger side mat. Please send them to my address 3168 Blue Jaye Lane, Twinsburg OH 44087
Thank you.
Pryce is friendly and knows his job.
An excellent service experience.
when I made the appointment was told there would be no problem having car done by 1pm
when I dropped the car off made it clear car needed to be done between 12 and 1 pm--told no problem and saw that 12 was written on work order.
11:45 when I had heard nothing I called and was put into service reps voice mail--left a message and asked for a call back--never got a call back. 1pm and 1:30 passed and heard nothing. called back at 1:40 and was told car not done . He ate dlike it wa snow big deal. When I pressed on when it would be done--I heard him on computer and then he suddenly he said --wait..it is done. No apology for the delay and the rescheduling issue I had to deal with.... I wonder for how long it sat there done?
My appointment was handled professionally and a vehicle was provided. When I picked my vehicle up my invoice was given to me promptly. My car had been washed. Thank you.
Quick service, explanation of service was thorough. Pryce is a polite young man!
Always satisfied with my experience!!!
Great service good price first class dealership
Always best service and best people to work with.
Pryce was EXCELLENT! Very helpful and got me scheduled quickly and in and out quickly!
I was told my tires with only 30,000 miles need replaced and showed wearing on inner part of tires and shows I needed an alignment, first I was told when bought the car the tires were good for 50,000 plus miles and why wasn’t I told I needed an alignment before the wear got bad? That is why I bring the car to your dealership!
Promptly returned my Lexus as discussed earlier in the day!
Nickolas was professional yet personable.
Also, this is the second time I've dealt with Norman. He's great! Patient and explains so I understand.
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