You might have a nice shiny new building, but you have destroyed the top level service department you were known for. I do appreciate getting my battery replaced in an afternoon, but the professionalism that you were known for is gone. Customer service sells car, not new buildings.
My car looks beautiful! And everyone that I dealt with was kind and professional. Thank you so much for the service.
Nikolas was very professional as well as the two service members that greeted me
I always get great service from Nik.
Always quick and professional service!
Very professional and delivered what was promised
As always the service department team delivered superior service!
Today’s service was positive in that your diagnostics didn’t detect the issue we experienced while out of town yesterday (transmission temporarily wouldn’t engage). It was negative for the same reason.
My car was not serviced by you.
Bring Scott back! This guy was empty with no indication of attentiveness to my situation. I had to tell him at least four time about replacing the cheap rubber license plate screws installed by your team last year. The plate is holding on with one of the fragile screws that can falter any moment. If someone mentions something 3 times or more, it matters to them. It was a simple fix, but I knew it would not be done. His apathetic nature is very apparent. After 17 years, we are done with your service department. We appreciated seeing the diversity reflected in your new drivers. That is the only positive you got going for you at this point. Switch them to Price's job and I may return.
Great service Jonathan is great
Love the remodeled building.
Nick knowsthe position and kept me informed.
Great facilities and great team. I love Lexus brand and always enjoy visiting your dealership
Pryce was courteous and explained things very well.
Great service team- spot on!!
Quick fast service. Nice new waiting area
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