Right Honda Auto Repair Service

Dan was great

Andrew was wonderful. I did have a pretty unsatisfying thing happen though and I have reflected on how it could have gone where I could confidently have said everything is excellent- despite them not doing something they said they would. Just as I turned onto Frank Lloyd Wright Boulevard I realize that one of the red lights were still on in my car. I tried calling to see if I should turn back or if it is just something that will be OK if the lights on and I can get it taken care of the next time I’m in for service. It took me three phone calls to get through to somebody that could answer that question. I think it would’ve been much better handled if the person that answers the phone said just a minute let me see if I can find somebody to talk to you about that, and wait until somebody and it was definitely on the other end. Instead she said I can’t help it if they’re busy and they can’t answer the phone. I ended up getting three answering machines. By the third when I was quite upset. Ultimately Andrew was able to clear it up for me. My dissatisfaction has to do with me not feeling heard by the front desk person answering the phone. It all would have been perfect if she could have stayed in the line until the other person picked up. When it rang to a machine, she then could have gone to the next plan knowing my situation and the fact that I was driving . She literally said “ it would be impossible for me to make sure you talk to someone”. Another thing that upset me after that was that it was 3:15 when I ultimately got through to whom I think was a manager of some sort named Chris and he said “ well if you can get back within 15 minutes we can take a look”. What? They are open until 4 and I was the person that was just cold shouldered and who didn’t get through to people. I was only 10 minutes away so I met his request but that was not the right way to say that to someone who is already upset. Much better would have been to ask “how far away are you?” And the. Formulate his answer based on my response. It feels more collaborative and I would have felt better about everything. Honestly, the person I was happiest with during this whole experience is Andrew. He’s the only person who showed he really cares about me. I don’t mind that a mistake was made. I mind about the way I was treated when I had a simple question: should I come back or just wait until the next service

Lennon was helpful and professional. Service center is always a seamless experience. Renovations look great with all the work stations and private/quiet areas. The espresso machine is always a plus. Great service all around from the Right Honda team.

I drove out with a new vehicle.

Thank you ????

Chris was very helpful and I appreciated his service.

Very professional and efficient.

Service was perfect!

Dan Organ went above and beyond to help resolve an issue with our car. He contacted the factory rep to assist. We could not be more satisfied.

On time service!

Fabian was excellent in taking care of me and ensured my cars needs were addressed.

Great service and was in and out out there in no time, will definitely be going back.

Alan McKenna always does a great job for me!

Service was performed that exceeded my expectations. The new customer waiting area was a pleasant surprise. Thank you.

Dan was very helpful in explaining the work that was done to my car. Thank you.

None

Waiting 1.5 hours for “Express Service” to change the oul in your vehicle is a bit too long. Thanks for listening, Paul K

I wasn't there today, please tell me why you have a record that I was?

Lenoard was very helpful in explaining the cause of the problem and very patient with me! Much appreciated!

Alan McKenna is also attentive. I am happy with the Honda service.