I like Micheal Soukup. He's a cool guy. I will say, folks in your service department aren't up to speed with service providers that you partner with. The whole Sunbit financing was a complete fiasco. It was embarrassing, to be honest.
I will be on the lookout for the survey. Thank you for the quick service today.
David always makes sure our 22 year old Corolla is well cared for. And he communicates about what is happening clearly and regularly.
I don’t have any conversation with Him
, just he gave my my car . Nothing to say at all.
Tim has always been very helpful and polite.
Original request was back in December when I stated I also wanted a balance and alignment. Associate told me it was not needed. Weeks later I returned as I stated that I needed those done as the steering wheel was pointed slightly right. I dropped the suv at 8:15am and didn’t leave until a little after 1pm. Waited 5 hours for a simple alignment. With no one checking in with me during the waiting time.
The experience was extremely smooth. All details to keep customer apprised of status were demonstrated. Picking up the car was a breeze
It is apparent to me that significant changes have been made in the service department, all to the good. The service was delivered much quicker than in the past. I appreciated the improvements.
Always great! Always a pleasure.
We had to wait over 20 minutes when we arrived for our advisor and then it appears our car was ready for over an hour before we were contacted. And we had to make a third appointment. 1st one was for the 10,000 mile check where we were hoping to get a broken visor fixed and the recall. But we were told they could not do it. 2nd one was for the recall and the broken visor and we had a car detailing appointment. But we’re told after we arrived it would be several hours so now we have to come back a third time for the car detailing appointment. We were are not happy with the service we received.
Lucas is a great service rep
David was great from the first visit to today
Rodger was very professional and still down to earth when talking to me. Check in and out was easy and communication was great. Thanks for great customer service.
Fantastic service and experience at Right Toyota. Much better than other dealerships I have been to.
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