I was impressed by Matt’s prompt and knowledgeable responses to all my inquiries… A friendly and courteous encounter, overall a good experience ( outside of the cost, ha )
Matt Rich is the best Service Advisor. He is caring,trust worthy and professional
He has guided me with every decision concerning my car for 16/17 years and hopefully many more.v
Ok quick in and out thank you.
I don't have time for surveys. It's tax season and I have enough to do.
Christopher Browning was great to work with and fixed my car to great satisfaction!
Save yourself the effort of sending me a survey. This is a busy time of year with taxes and I choose to opt out.
Thanks
It was excellent experience
He did a great job! Solve one ofmy problmes before I even drove into the facility. Well mannered, considerate of us older folks! Great guy!
Tim is always very professional providing the current and future needs of my Highlander. Much appreciated.
Yoda did me a solid n I really appreciate all involved!
Cody was helpful and thorough. I appreciated the positive customer service.
Very unsatisfactory service !Today service was for 5 k oil change and tire rotation and without reason they change the settings on my bord fixing a Trip A,without reason and also they change the radio settings and also AC settings!
The service by Derek Roach does not provide me a written Vehicle Inspection Report.He said that is on message,but he didn’t explain me where to find that report on my phone !
I was looking and I wasn’t able to find on my phone that report!
He just accused me that I refused to do that work on the hybrid system!
He didn’t provide me the accurate information about that Vehicle Inspection Report to make me to agree with that work!
I had before a Toyota Prius hybrid and I didn’t need to do anything for hybrid system when I had the same mileage around 65k.
I was not pleased with the service and affected my trust!
Got to the problem quickly
I had a 10:30 apt and my car was ready at 2:00 pm with just an oil change.
This is not good service.
It's a pain to sync tire pressure . . .when you guys rotate my tires you didn't match the air pressure- front left and rear tires are lower than the right! The other thing is, svc took more than 2 hours, after being told 90 minutes. Plus, when the tiny woman gave us our truck back she didn't even return the seat and steering wheel back to the position we had it . . .thought that was careless . . . I couldn't get in, because she moved it way to far forward and dipped the wheel down. These details matter.
Rolando is very pleasant hard worker he explained everything very well very helpful. I'm very happy with a Toyota service too.
Too long to explain…more about the scheduling…Shonda
Timely completion of service. Great customer service from Michael!
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