I was scheduled by you guys last week to come in and have a sensory place for my airbag and when I got there and dropped it off you called me back in to tell me that the person scheduling didn't schedule enough time. I rescheduled this week and came in and all you did was rotate my tires and forgot to change the sensor out of my airbags. Now I have to come in for a third time which really ticks me off.
I called service to arrange a recall problem. I clearly identified the recall because I wanted to make sure that you had the correct parts. When I did this I was given a 6:15 appointment but when I arrived I was told that recall service does not begin until 7:15. I was quite upset about losing an hour of sleep to sit and wait.
Your shuttle has a sign that they will drop you off within a 10 mi range but only pick you up within a 5-mile range. So how does one get back to their car if they live within 5 to 10 miles. They did pick me up anyway, but this sign was quite annoying and illogical.
When scheduling an appointment, please listen to it the customer says. I was quite clear about what service I needed. Mr Brown was insisting that they must have had no later appointments. That was not true. I called over about a week in advance and there were plenty of openings. I wanted to be first in the morning so I was not waiting for a car ahead of me to be finished. This did not work out.
Tim’s great. He’s friendly and helps me take care of my car. Thanks.
The link I was sent for a tire report was confusing, if not downright useless.
Cody was amazing, especially his communication.
I’ve been coming to Tim for 14 years and he’s always taken great care of me. He’s an asset to Right Toyota!
Enrique does not return phone calls or text messages. I had to wait over 20 minutes for him to come out of the office when there was no other vehicles waiting to be serviced.
Polite, attentive, detailed, told me the promos available.. made sure to verify work was complete and all service lights reset!
Lucas was very professional and articulated everything which was recommended to be done.
Lucas was great to work with explained everything real nice personality, not pushy… Did what I came in for and I appreciate it
Cody is phenomenal. I have worked with him for years now and he is always a joy to work with. Incredibly professional, knowledgeable, personable, and always exceeds my expectations. I always request to be put with Cody. He is an incredible asset to your team.
Roger is always great; he's my "go to" when I need my 4runner serviced.
Cody was very professional and very helpful in my time of need. Being very stressed because my vehicle development issues in Arizona and I was far from home in North Carolina. I am very grateful that he was able to get my truck fixed and me on my way. Thank you so much.
David is always great! The technician forgot to reset the maintenance schedule.
Truc was informative and very helpful. She was very professional and friendly and listened to my concerns.
Junior is always pleasant and helpful. I’m very impressed with the efficiency and service at Right Toyota. Thanks! ~Amy
David is like a trusted friend advising me on the maintenance of my vehicle. I wouldn’t go anywhere else.
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