I asked for oil change and it did not happen
Great job very thorough. Appreciate the transparency. Cool report love the video!!
Oil leak on drain plug, service was performed on Friday the three day holiday weekend and I could not drive my car all weekend and had to bring it back in on the following Tuesday to have it fixed
Excellent customer service and delightful young man!
Very courteous, professional, and communicative.
Although the service was fast. When we arrived home we discovered the glove box is broken.
Christopher Browning is awesome! Very helpful and kind and respectful and probably! I will always see him for my vehicle needs. Thank you !
The service to the vehicle as far as I know was fine. There were other issues that I brought up about the vehicle that I discussed with David that were not addressed when the service was done.
Lucas was awesome and provided excellent customer service!
tim was awesome! you guys are always great!
Jackson is so friendly! He is very thorough and explains everything.
I drive from Tucson because of Jackson and the service department.
Michael was great! Thanks for making service appts so simple and easy
:
The service techs were all very polite and approachable. The dealership is welcoming and comfortable. The appointment took three hours and I received no updates during the wait time. I finally went into the service area and asked for an update at the three hour mark. The person I spoke to said that my car happened to be on the top of the stack and I would have been the next to call. I think it might be helpful to notify customers when they drop off the car an estimated wait time and to provide one or two updates during the appointment - especially if the appointment will take longer.
Thank you,
Jamie W
The advisor Mike had me waiting almost 30 mins past check in time without an explanation why. My vehicle took almost 6 hours to have an oil and air filter changed. Also, I was not notified that my vehicle was ready for pickup. I had to call two times to get a status on it and when I called the second time they advised my vehicle has been ready but they hadn’t been able to reach me. Overall this wasn’t the type of experience I would’ve paid for and will be taking my vehicle to another dealership to service it.
Tom does a great job of communicating and obviously prioritizes the customer experience. He is great to work with.
Michael was GREAT! He squeezed me in on a very busy day and took care of a safety issue the day before a 1500mi road trip. Took a huge load off my mind. EXCELLENT service.
Jackson signed me in as a walk in pretty late and I appreciate it very much. He was friendly and walked me through upcoming maintenance that I need to be doing which is very helpful. Overall a great experience today.
Great experience as always thank you for taking care of me, Jackson
Lucas Rolland & the Right Toyota team provided excellent service!
Social