Give everyone a for effort. And what makes me consider buying another Toyota is the sales person Tiffany. However, in all honesty, I’m hesitant to pull the trigger because I also own Lexus Lexus customer service just is so much superior.
You know exactly where to go when you drop off the car. Your set up is confusing. I waited outside finally went in the waiting room until someone came. It’s not like they took forever, but with the heat, you have to be so efficient and think of the customer.. I did get timely text messages that was very efficient. However, when I picked up the car, you don’t know where to go in you’re standing there confused I’m sure I’m not the only one…at Lexus you can tell them ahead of time that you need a car and they give you the same model or a higher model than what you purchased.
Thank you for coordinating with my busy schedule and helping with my car seats. It was appreciated!
Chris Browning is a delight to work with!
Thank you Chris! :)
Adrian was very professional and friendly. He understood my situation and took care of it.
Very satisfied.
Scheduled an appointment for alignment at 9am. Waited nearly 4 hours for a service that I understand takes well under an hour to complete. The explanation was that alignment was very busy, but then what is the point of scheduling an appointment time. At arrival was told it would be 2 hours which was longer than expected but then was double that.
The new electronic service recommendation confused me and I accidentally approved something that I have never have approved in years of services. David was a complete jerk about it. The fact that you try to scam people into oil and fuel lines treatments at a 95% markup is bad enough. The manager laughed and waived the fee as if it was nothing.
We have been fortunate to have Chris Browning as our service advisor for many years. He takes time to explain what is needed and recommends service that is necessary for our car.
We are new to the area. This is our first time getting serviced at this dealership and we were completely satisfied. Our advisor was polite and did a great job. The work was done quickly and communication was great. Our experience was better than we expected.
Always great service with JR.
I had to take two trips just to get my oil changed cause Roger kept telling me I had long waits and he genuinely kept complaining about everything kind of seemed like he didn’t really want to do the job I didn’t feel comfortable there and had to wait 30 minutes outside in the heat waiting for my car after it was done cause I think they misplaced my car keys with my two little kids yeah it was bad
So impressed with the North Scottsdale Toyota Services! Everyone was so helpful, efficient, and knew exactly what was expected of them. Great customer service!
Very helpful to proactively attend to an unexpected delay with my car. Communicative to help give updates and next steps. I appreciate the assistance very much.
I was told my car would take about 2 hours and I ended up being there for 5 hours. I didn’t hear from my service representative until 3 hours in, when I reached out to him. I was very disappointed in the lack of communication.
Roger us terrific. He is always professional amd communicates very well. I have worked with him before and will continue to do so. Je is excellent
Missing two valve stem caps after service
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