It took too long to get the work done. Other cars were being prioritized in front of my car which sat there waiting to be worked on. Very frustrating.
He’s an Outstanding guy, very good service provided from him.
Tim always takes great care of all of our vehicles! Thanks Tim and Right Toyota.
All good stuff as usual :) appreciate you guys
Roger and the team i worked with was very professional! Thank for always food. Such a great job with my routine maintenance!!!
David was great, super nice and helpful.
Thank you David for assisting with the rewards program! It means a lot reducing frustration experienced from the prior two service visits.
Tim was great, did a solid job. The whole “service advisor” system is terrible though. Every time I’ve been in for service at Right, I end up sitting and waiting in line for a junior employee to come greet me, then wait again for the service advisor, who then asks me what services I need. I filled out the form when I scheduled the appointment with the exact details of what I need. It seems like I should be able to walk in and drop my keys and not have to wait for anything. It’s usually not a big deal but today I had somewhere to be and I was made late waiting for the various people to go through the rigamarole. Painful service experience waiting every time.
Your comment section not letting me explain
I brought my Toyota Avalon in at 8 am for 70,000 mile checkup. 6 hours later at 2 pm my car was done. This is unacceptable. I did not want courtesy shuttle ad I never expected to be sitting there for 6 hours. We have always bought our Toyotas at Right Toyota and brought them there for service for service. Today’s experience was not acceptable. The car had 2 new tires and an alignment as well as the 70, 000 Mike checkup. When an appointment is made for 8 am. I assumed that my car would have been finished in a more timely fashion.
Thank you for your help today!
David was great. Once I got to him things went very well.
Check in took too long. Not David’s fault, just take the keys and let me go. If he has questions he can call me.
Not cleaning cars anymore is really dumb. 20 years of leasing cars and that only started a couple years ago. I’m not looking for a full detail but at least the outside.
Chris did an excellent job. This is my second time using him. He is the reason I called. Thank you.
David (as always) was superb. He has been the best service manager that I've had at Toyota.
David did apologize as he was caught up with other customers but I ended up waiting over 20 minutes at check in. I was actually a few minutes early for my scheduled appointment but ended up 20 minutes past my appointment time to see David. My car was finished close to the original stated expected completion time but the fact of sitting there in my car just waiting was frustrating. As I said he was apologetic but perhaps someone else could have let me know it was going to be that long. I was told he only be a minute or two.
Found a broken cabin air filter cover in the glove box.
Social