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Real Reviews From Verified Customers

Service Center Review Summary

5 star 577 reviews 52%
4 star 212 reviews 19%
3 star 29 reviews 3%
2 star 152 reviews 14%
1 star 139 reviews 13%
Review Us
Michael M.
5 out of 5
2/4/2026
Kaylee did a great job. Made sure I had shuttles both ways . Great communication. A+
Renee A.
2 out of 5
2/4/2026
I was disappointed in the lack of communication. I messaged twice asking for a time update so we could plan our evening with no follow up. It was until I called that Jud was able to get me a firm answer. He was very helpful. Seems unlikely that an oil change/tire rotation would take 9:30-5:45pm but Jud seemed to get things moving much more quickly.
Andrew K.
1 out of 5
2/4/2026
The manager was acting like he doesn’t get paid enough. I’m hoping the oil/filter they put in isn’t going to be the same low quality
Carol C.
2 out of 5
2/4/2026
My Kia app still tells me my car has an outstanding recall issue. Is that true? Because I thought that was taken care of earlier today with my visit.
Lisa W.
5 out of 5
2/4/2026
Thank you!
Frank D.
4 out of 5
2/4/2026
I am very pleased with the service. I want to acknowledge Ashley. Suntrup is lucky to have working there. Chris is very friendly and helpful.
Sharon C.
4 out of 5
2/4/2026
David was amazing to work with. He deescalated an issue I had. I would provide him with 5 star service rating. He remained in communication with me, which seems to be something lacking in today's time. Very happy that I was in good hands.
Mohammed B.
2 out of 5
2/1/2026
Rude mechanic and my car was not fixed. They charged $207 for diagnosis only. I don't recommend this location for anyone. They didnt fix the recall issue as well.
Raymon O.
5 out of 5
2/1/2026
We were extremely impressed by the service we received from Jud and everyone else involved with the service department and Suntrup KIA. This is the only place I trust with my vehicle. Thank you! ????????
Christina W.
4 out of 5
1/31/2026
Only complaint is having vehicle ALL day for an oil & filter change. Even when I wait, 2+ hours seems awfully long.
Joseph P.
5 out of 5
1/31/2026
In 13 years of going to various Kia dealerships in the St. Louis area, Jud was by far the best associate I’ve ever encountered. He was attentive, knowledgeable, and professional. He is great at his job, and I hope to encounter him on my next visit to Suntrup.
Not-Provided L.
5 out of 5
1/31/2026
Everyone was nice & very helpful. I will return again. I appreciate Everyone that I had the opportunity to speak with & work with!
Anna E.
5 out of 5
1/30/2026
She was very helpful and professional
Steve H.
3 out of 5
1/30/2026
Tried to submit comment & wouldn't send
Michael E.
1 out of 5
1/30/2026
car Is still leaking oil from what they fixed
Lynn H.
5 out of 5
1/30/2026
Grace was informative with her calls and kept me posted on updates. It was unfortunate that she had to deliver the unexpected news that it could take 24-48 hours for a technician to even look at my car, even though I had made an appointment (with the call center maybe)? I felt like she did her best with what she could do. I appreciated her.
Jordan S.
5 out of 5
1/30/2026
Thank you for providing such great service even while being short-staffed!
Deborah W.
4 out of 5
1/30/2026
Kayley is the definition of excellence under pressure Her very demanding role requires the ability to juggle lots of balls in the air while putting the customer first Thank you Butch and leadership for setting a high standard and the employing the team who lives thst standard Kayley’s professionalism is contagious to the others who work along side her
Greg C.
5 out of 5
1/29/2026
Always great service
Brandon M.
5 out of 5
1/29/2026
David was a great example of what service representatives should be. He was mindful of cost and mindful of my time constraints (I chose to stay while the work was being done). He did a great job acting as a liaison between the mechanics and me to get the work done quickly, which I really appreciated. Thanks, Dave!

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