Poor communication and extended service time .
From start to finish all was completed with friendly, professional efficiency!
Thankyou for the excellent service experience!
My appointment was at 9 am and all I wanted was the front license plate to be attached. I didn’t leave until after 10:15. I also prepaid for a part but had one in the car already. I was told it would be 3-4 weeks before I would get a refund.
Amy and the team are great
Amy Thiel provides consistently excellent service. We trust her completely to provide quality care for us and our vehicles.
Just for the techs to be mindful about oil or greasy hand prints on leather trim/interior would be my only critique. I know it’s a routine and everybody gets complacent. I work on motorcycles so I understand for a fact. you guys did a good job though. I don’t mind wiping down the inside of my car when I get home, but I imagine other people would complain. thank you.
Great service today. Everyone was friendly, knowledgeable and helpful.
Joseph was great and very knowledgeable. My issue was when I called to schedule this appointment I was trying to get a diagnostic appointment but the woman I spoke with scheduled me for a 3 point inspection, oil change and tire rotation. So I drove 40min and wasted an hour of my Saturday( the day before Mother's Day) to not have my car problem addressed. I explained to the woman scheduling that I had a humming/whining noise I needed to be checked out. I though it was obvious what type of appointment I needed. I'm disappointed I had to drive 40min and schedule the diagnostic appointment in person. If you're not able to schedule a diagnostic appointment over the phone it needs to be made clearer to customers or the phone schedulers need to be retrained.
Efficient, friendly, and no unnecessary up-selling . Thanks y'all!
I waited an hour before they got my vehicle in & waited another hour for a simple oil change.
My steering wheel was dirty from the mechanic hands.
I have a 2008 Toyota Sequoia Limited 134,000 miles in good condition. What would be my dream value?
Amy is experienced, trustworthy, professional & kind! She and crew always take great care of my vehicle!
thank you much. see you friday with the tahoe
Excellent customer service.
One of my service requests was not completed that time of pickup. Oil pan is now leaking when parked.
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