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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1062 reviews 53%
4 star 409 reviews 20%
3 star 74 reviews 4%
2 star 226 reviews 11%
1 star 229 reviews 11%
Review Us
Monica M.
2 out of 5
6/11/2026
Edwardo was awesome! The rest of the service people were down right TERRIBLE!!! No one including Anthony would help me. I was hand carrying a large heavy battery and they ALL told me they were too busy to help me! Maybe they should all walk around and read some of the inspirational signs that are hanging up! I literally carried this battery to every service persons door and they all ignored me or lied to me. Edwardo saved the day and got me my new battery.
Erica K.
4 out of 5
6/11/2026
Alan was extremely helpful. He was efficient, polite, and even looked up our account to let us know we still had our maintenance warranty. He is great!
Kirk T.
3 out of 5
6/11/2026
The only thing I didn’t like was picking up your trash, IE seat cover, floor mat cover and number slip when the truck was brought back to me. Your tech should have removed all that when he drove the truck back out to be picked up.
Abel M.
2 out of 5
6/10/2026
Showed up 15 minutes before my appointment at 11am and they still made me wait 45 minutes after my appointment. Slow service unapologetic acted like it was normal.This is my second vehicle I purchased from Anthony I'm done. I only go to the Bell dealership and have it serviced there. I've had good experiences previously and that's the reason why I bought my car and have it serviced at the Bell dealership. Time to take my business elsewhere
Ricci S.
3 out of 5
6/10/2026
The price for the cabin air filter is very high considering what they cost and the time it takes to put one in. I would have you guys do it, but it's gone up $20 from last year and was a high cost then but more reasonable.
Kim S.
4 out of 5
6/10/2026
Send all future communication to this phone has limited minutes/texts
Michael S.
5 out of 5
6/10/2026
fast and professional
Kermit S.
5 out of 5
6/10/2026
Chris was so nice and took good care of us! Highly recommend
Elizabeth H.
5 out of 5
6/10/2026
Always pleased with Tony and the service I receive at Bell Road Toyota.
Michael P.
1 out of 5
6/10/2026
I would appreciate a call back from someone my Toyota has OEM equipment on it only and I was told my machine has aftermarket parts on it. That is impossible. Please call me.
Pixie G.
1 out of 5
6/9/2026
I had an appointment for 1:15 and drove out at 4:01 - I have never waited that long for an oil change - I was used to 1/2 hour waits everywhere I've ever gone.....otherwise I was happy with the service and people at Bell Toyota.
Marilynn G.
5 out of 5
6/9/2026
I appreciated that Toyota provided an Uber ride home while Toyota completed recall
Nelson T.
2 out of 5
6/9/2026
I still can’t understand why it takes 4 1/2 hours for a tire rotation and oil change. I’ve always had the dealership at Honda do all my service for all my previous Honda vehicles, I can wait 60-90 minutes max in the lobby and read a book or something. But considering that I had an appointment a week ahead and still had to wait this long just doesn’t make sense to me. This is my 4th and last time at this service center. Until Toyota makes good customer service great again I will not be coming back.
Charles B.
1 out of 5
6/9/2026
Spilled oil on engine cover. Not cleaned up. 2.5 hours for simple oil change. Service getting worse over the last few years.
John M.
4 out of 5
6/9/2026
Billy Sparks is the Best!!! I had the 4RUNNER in for changing the fluids and the cabin filter. When changing the filter it looked as though a rodent did some damage, Billy let me know about this and I told him to fix whatever needed fixing. After replacing the chewed cabin filter, they found a gasket was chewed on the A/C unit and that was it, the Mechanic also took the awful smell out of the area. Billy always goes above and beyond for his customers, this is why we always call Billy for anything Toyota!! Thank you
Melissa G.
3 out of 5
6/9/2026
Anthony did a great job but I feel like the technician that worked on my car cut corners. He recommended a new cabin air filter but I declined since I replaced it less than a year ago. When I got the car home, I checked on the cabin air filter and he put it in backwards and didn’t secure my hood prop into its clip causing it to fall when I opened my hood. In customer service it’s always the tiny details that make a big difference.
Elizabeth J.
5 out of 5
6/9/2026
Excellent therapy thank you Toyota thank you Eduardo for your Job
Sandra E.
5 out of 5
6/9/2026
Experience was amazing ! Services is top notch. Loved that I was not pressured into getting services that were not necessary or I could afford at the moment. Thank you for you professionalism.
Lateef A.
5 out of 5
6/9/2026
Good Experience
Brook B.
5 out of 5
6/9/2026
Chris was great! Very kind and helpful

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