Gregg Young Toyota of Ottumwa Auto Repair Service

I had an excellent experience at Toyota thanks to Dylan in the service department. From the moment I pulled into the service bay, Dylan was prompt, friendly, and professional. He was already prepared with my information and appointment details, which made the check-in process quick and easy. He clearly explained the work that would be done—an inspection, oil change, and tire rotation—and provided a realistic time frame for completion. I really appreciated the efficient communication system: I received a text notification right away when my wiper blades needed replacement, which made approving the service simple and convenient. As promised, I was notified immediately when my car was finished, and everything was handled smoothly from start to finish. Dylan’s professionalism, attention to detail, and excellent customer service made the whole experience stress-free. I highly recommend this service department and want to give special praise to Dylan for going above and beyond as a service advisor.

Thank you for your time.

Good job!

We waited for the car to be detailed and washed but when we got it, it was not washed. That's not a big deal but I never got the car until 5 oclock. I do appreciate all the help from the dealers and their kindness to an old woman.

Good job.

Na

felt like it was a rushed job. everything was left feeling and looking way too oily. had to come home and reclean the inside of my vehicle myself

Do you have very kind person working over there? I very satisfied with the service thank you.

Amber was very thoughtful and considerate in all ways! Thank you.

Everyone is very friendly.

I thought the labor charge was outrageous for programming a key fob. Other than that it was okay

Good job

None

Thanks for servicing us today and also putting 4 tires on our car today!

Friendly, helpful staff. Enjoy doing business there.

Very helpful group of professionals who helped us pick out our new car.

WELL DONE.

Thanks

I was impressed with the personal and such friendly service and contact with the customers.

They answered my questions.