Gregg Young Toyota of Ottumwa Auto Repair Service

Cared to find the problem. Though would not duplicate while at dealership.

Thank you for your service and flexibility.

Great service as always

Amber is very helpful. Great at communicating updates. Always very cheerful and patient.

Came in to do an oil change with no lights lit up on my dash & left with front end alignment & light alarm up on my dash & 2.5 hrs later!!! Seems awful long for front end alignment & not real impressed with having tire lights alarm up on my dash. Kinda figured when messing with tires a good mechanic would make sure there would be any dash alarms!!! Don't plan on coming back again!!! Thanks for your time!!!

The young man was very gracious and kind and your team went above and beyond what I expected

Your prices are Toooo high

Great service as always

A job well done!!

I was very apprehensive about having my car serviced at Gregg Young as I historically drove to Columbia, Mo for services. But WOW was I ever pleasantly surprised at the kindness and welcoming I received. I simply cannot tell you how thrilled I am to now be able to have my car serviced at a more local Toyota dealer. Payne was simply amazing and needs a raise :) He is top notch.

No pat on the back from me.

Quick and courteous service

Friendly and efficient service. Thank you!!

Amber always goes above and beyond to provide great service - I really appreciate her!

He is explaine is good

You didn't change the cabin filter, you put the old one back in when I bought one in for you. You broke the tabs of the cabin filter holder. When my husband went to put th new one in they we gone. Now there is tape holding the filter in.you said you checked fluids they are all in the low side. Why were they not filled. I am not happy at all.i want to called to let me know how you are going to fix this

Very happy with your service department.

It was a hassle going to them! Amber sent me 2 liks to pay and both were $100's more than it should have been. Then she starts texting me in all caps mind you! Says I need to call her with a payment I explained to her that I could not call because I was at work and we are not allowed to have our phones. She told me to be waiting with a check when my car came back. I told her I couldn't do that either. I don't have checks and I would not be there when my car got there. She finally decided I could call with a payment when I got off work but that wasn't soon enough for her so she started calling me but I was in an area with no service. I finally got it all taken care of, and got to my car. Low and behold they locked the car with the keys in it! I finally got in the car and they had put my keys on my prescription glasses and yes they scratched them so now I will have to deal with that. I called amber to thank her for all the help today and she said someone would call me back as of 5:45 I had not received a call from anyone. I also told her in a text message that going to them was to much of a hassle and I would probably not be doing business with them again. Oh and they need to fix my heads up display button, I would like to see what the chances are of getting that button when it comes in and have someone else put it in. I do NOT want to go through another day like today!

Rick is such a great mechanic. Going to miss him working on our vehicles.

Thanks Amber, you went above and beyond!