Add an appointment at one and it still took three hours to get the car in the shop. I think appointment should be priority. Otherwise what’s the point of making them when you can just bring your car in and get put ahead of appointments. Sherri was awesome and help make the experience, almost painless and keeping me updated.
Had complimentary car wash which was half ****. And 3 hours for oil change amd no communication ???? set appt for 2pm car finishes at 530pm.
As always, above and beyond great customer service. Kellie ensures she greets with a smile so even if your day is bad, her smile becomes contagious. Again, very professional, courtesy, attentive to my needs. I consider her and Richard in maintenance as my dynamic duo. Their enthusiasm to serve shows upon meeting them. With the everyday stresses, I can relax knowing that my vehicle is in great hands. It always returned clean and with any additional recommendations. Great job!
Hyundai is always trying to upsell with their "recommendations" just do the job that I asked.
Very nice and treated me with respect
Thank you Sherry Williams for your outstanding customer service
Marcos is always the best.
Kellie was amazing! She kept me updated throughout the whole process, which made my stress levels go down, especially since my car was over 4 hours away from home when it broke down. Thank you Kellie!!
Kellie was very professional and informative on the status of my car.
Sherry was exceptional. My wife and I were more than satisfied with the experience. She had a mechanic come out to answer all our questions. She also introduced us to a sales guy named Andy that was very helpful to us in looking at an SUV while our car was serviced. We will be back and plan on doing business with him soon on trading our Sonata. The wait was long but the customer service we received was well worth it. My wife and I both work at an employee owned Security integration company that empowers all employees to exceed customer expectations and it is our directive from leadership to never have to ask to do what we fill is right for our customer. The result of doing that is the bottom line always takes care of itself. We apprecate seeing that mindset in both Sherry and Andy and recognize good customer service when we see it. We look forward to doing more business with them.. Thanks!
I have been waiting for Scott to call me. I have concerns with my vehicle and im very disappointed
Sherry Williams is excellent. She kept me updated while I was waiting. She's very pleasant and definitely a great asset for the service center.
I was very satisfied with everybody from the front of the desk to my shuttle driver it made for a plea experience
Sherry was very professional and helpful
When you get an oil change, your fluids are topped off. This is the 3rd time that I've noticed that my windshield wiper fluid and coolant fluids were not topped off. I also noticed that my engine was running really loud after my tune up. One of my recommended services were to change the cabin and engine filters. I had already purchased new ones so I was going to change them the next day. Note to techs, when putting filters back after checking them, please ensure that they are in correctly and secured. My cabin air filter was not all the way in nor was it closed in correctly. Once I changed both filters and secured them properly, my engine sounded a lot better.
Thanks for the amazing service
Very personable. Made the experience feel less rushed and more thorough. Communicated easily and clearly. Explained and answered any questions I had simply; was easy to understand.
Joel was awesome as usual!
Mrs Tate was on point! Very satisfied with her performance..????????
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