Eric is great and very professional.
Yes not only well done but timely. Thanks to all of you!!
Very professional. I went in to see what happened at the previous mechanic that I was very unsatisfied with at Big o tires. Went into Toyota to get diagnosed what they messed up and feel very satisfied with their answer thank you
Very good at explaining the findings at the end of the visit. Thank you
Sara was attentive and went out of her way to make sure we understood everything about the servicing of our vehicle from start to finish.
Eric was amazing. He was on top of things and made sure I was taken care of!
Thank you for your service I appreciate it.
You are doing an awesome job ???? keep up with your good work. We need more workers like you with good customer service. Once again thank you. Be blessed today and always ????????
I drove two hours and got nothing done
Service was okay, but the day I was supposed to pickup my van after Hatch had held it for a week while waiting for parts the mechanic called in sick and my planned schedule for that day was altered significantly. I live 50 miles away so I had to make new arrangements for someone to take me to the shop. Couldn't the dealership find another mechanic to finish my repair as originally scheduled? Or does Hatch only employ only a couple mechanics? Also one indicator light on the dash board was not reset (maintenance required light) was worrisome until I figured out how to reset it myself. After spending over $1300 dollars for a repair I would think little details like that would be addressed. On the positive side, the dealership did address two recall items that should have been done a long time ago and the repair is warranted for 12,000 miles, so that is reassuring. The service Rep, Eric, did try to keep me updated as problems arose. I appreciated that. At times it was hard to make contact with him, but I'm sure he was very busy. My overall rating of the service would be 7 on a scale of 10.
Hatch Toyota is convenient for us to use for service. The service staff is very personable and knowledgeable , although it is hard to get through to them to schedule.
Raj was patient (with my ignorance of vehicle needs) and professional.
It was a pleasure to work with him.
Incomplete service regarding the key
He was courteous nad professiomal
I waited 3 hours, after getting to my appointment 10 minutes early, for a simple oil change. I was late for work. An oil change should not take anywhere near that amount of time. This happens every time I come to you.
All went smoothly with my 1st Service Warranty. Jordan met me and was very helpful and professional. Eric finished up my paperwork and was friendly and efficient. Thank you
Excellent service in a timely manner!!!!
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