Your service department isn't friendly and it's multiple of them. Not to just to me but family of mine as well. They don't have any sense of customer service. No how are you or friendly conversation. Very depressing vibe almost like it's hostile in there. Also, I don't like my car being unlocked with the keys left in it in the parking lot. Jason expected me to know that when I asked about my keys. I don't think it's good business and I'll be taking my car back to Berge in Mesa for its services. It feels welcoming and a nice environment there.
Both Eric and Tim did a wonderful job on my vehicle. Eric was super accommodating by asking his upper management to do something extra for me in removing some storage boxes from the bed of my truck so we can put the bedcover in. an alignment on my truck as well, and it came out perfectly. I appreciate both the service advisor as well as the technician going above and beyond and taking good care of my vehicle.
He Jordan did more than just sales person
Jordan was awesome
Friendly and efficient
Kept me posted on the progress
of my vehicle
A+ for the service dept
I love hatch Toyota ! I’m very satisfied with the awesome and professional service I get from them ! Thank you for all you do for your customers and me!
Jordan and the full service team rocks. Got me in fast. Was very thorough! Great experience!
Jordan was very kind and helpful. He went up and above to provide the help I needed with my tire.A+ service.
Fast and flexible service
It took too long. I’ve never waited this long before. Was there a good reason???
want to talk to a manager
This was only my second time coming to Hatch Toyota for an oil change since I purchased my used RAV4 in December. Both times I had an appointment and both times it took way too long for the job to be finished. Two hours (while I waited there) the first time and three hours this second time. This is not reasonable when you have an appointment.
Rah was great but I had talked to 3 different people in 2 days regarding the diagnostic. 1st one said 279.00 2nd 1 said 223.00 the 3rd said 307. 3 different answers for the same diagnostic looks sneaky. In this day and age it should be online for them to know their own prices. Also on the itemized receit it should put the exact price you paid for everything including the diagnostic. All the above things make people not trust you.
The service representative lack of communication was horrible.
The service was 3 hours for an oil service.
Jordan tried hard to help me reconnect my Connected Services. However it was Logan who solved the problem. Kudos to both.
I was very impressed with Jordan. He not only showed everything they did now, but also what we will be doing on my next service. He was very competent.
I was surprised that the in hole in the tire on the back tire on the drivers side was not taken care of.
I would of liked brake down of my car you give out the work sheet
Cars came in after mine got in for service n out before mine even made it inside the shop n I showed up 20 minutes before my scheduled appointment.i really don't like the idea of next service is 7,000 miles away at 10,000.it should be every 3,000 miles to keep fluid clean
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