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Real Reviews From Verified Customers

Service Center Review Summary

5 star 995 reviews 59%
4 star 405 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 126 reviews 7%
Review Us
Tuan Q.
5 out of 5
7/19/2025
She is knowledgeable,informative and answered all my questions.
Barbara W.
5 out of 5
7/19/2025
Acacia goes above and beyond her job
Charles J.
5 out of 5
7/18/2025
I'll always ask for is Tim McCarthy. It goes above and beyond what anyone else does for me. Always goes the extra mile. Use keeper
Tiffany G.
5 out of 5
7/18/2025
Tim was great! He was beeh helpful!
Donna S.
5 out of 5
7/18/2025
Tim McCarthy is the best you have at your dealer ship. Kind, courteous and very helpful. He deserves a big raise. I don’t want to deal with anyone else!????
Christina B.
1 out of 5
7/18/2025
I had an appointment for 1030 for oil change and tire rotation while I wait. At 12:10 I checked on my vehicle and it had not even been brought in to start the work yet. What is the point of having an appointment if they don't work on your car at that time. I am very disappointed with Suntrup Hyundai. I had to leave without getting the work done because I had another appointment following that appointment now I have to come back next week to try it again.
Jacob G.
2 out of 5
7/18/2025
I just want a refund for my warranty so I don’t have to use your dealership anymore. The guy who took care of me was great but I wasn’t sold on 2.5 hour oil changes when I was sold on the warranty. I wasn’t sold on the cashier acting childish talking about cocaine, shaking ****, and giggling and falling on the floor when I was the last customer waiting. You guys excel randomly and then randomly remind me of the children I used to work with at McDonald’s. I want my money back, then I won’t leave any more reviews or use you guys. We’re on about strike 7 so there’s no resolution to be had. I don’t trust you’ll even honor my warranty when it comes time to serious problems anyway. Horribly regret doing business with the suntrups, and the stuff I’ve heard about them from other suntrups who opted not to work in the car industry are certainly ringing true.
Michelle J.
5 out of 5
7/18/2025
Even though Chris was busy, he was friendly and answered all my questions.
Patrick S.
2 out of 5
7/18/2025
You guys just refuse to fix the car all the way with just one service visit. No matter how it gets explained. There is always an excuse. Now this will be a 3rd trip
Larry S.
5 out of 5
7/18/2025
Always personable, always professional and never any surprises
Eda Rose.
5 out of 5
7/18/2025
Tim has always helped me with my auto service needs
Spencer H.
1 out of 5
7/17/2025
Your service department broke a piece of my car and then refused to take care of it. Literally the worst outcome possible. Not to mention the headaches of how long it took to get to the initial work and the chaos of drop off and the surprise credit card fee at pickup. 0/10 would not ever come back or recommend
Kyle S.
2 out of 5
7/17/2025
I’ve been trying to get in touch with someone in the service department, but it’s been very difficult. I’ve left multiple messages and also submitted a note through the link sent by text regarding a gear issue, but I haven’t received any response. I’d really appreciate a follow-up at your earl
Debra F.
5 out of 5
7/17/2025
I give Tim high praise. I dealt with several others in the service department and was very dissatisfied!! Tim has taken good care of everything and did what he said. After purchasing 4 new tires the tire pressure was incorrect. I checked with Tim and he responded with what I needed. Like I said high praise for Tim.
Ronda R.
1 out of 5
7/17/2025
Did not find the problem and I drive 150miles 1 way to bring my car
Sharon K.
5 out of 5
7/17/2025
Yes very friendly, long wait tho
Tanya R.
2 out of 5
7/16/2025
It should never take 3 1/2 hours for a scheduled oil change. Every time I go it always takes several hours to be completed and the price is over rated for an oil change I wished I had known I had to travel 33 minutes every time to get an oil change. The guys were really nice, but the wait time is too much for me.
Kathleen S.
5 out of 5
7/16/2025
Tim is outstanding!! He is so helpful and answers questions with a smile. Tim has been taking care of our cars since 2012!
Leyva L.
5 out of 5
7/16/2025
Excellent
Ronald A.
5 out of 5
7/16/2025
Excellent service.

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