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Real Reviews From Verified Customers

Service Center Review Summary

5 star 992 reviews 59%
4 star 402 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 126 reviews 8%
Review Us
Tabakovic M.
5 out of 5
8/8/2025
good job
Heather B.
1 out of 5
8/8/2025
Scheduled for 7am wait for oil change and to check a code. Wrote on envelope that I would be back at 8:10 to pickup. Was told not started. Then received a call at 9:10 that they hadn’t started yet and it would be $200 to check the code for the front sensor, told them never mind and to just do oil change and I would be back up soon. Arrived at 10:30 and was dropped off and waited until nearly 2pm til it was finished. Was told after second time checking in at 1:05 that it would only be 15 minutes more. But it was almost another hour. I chose to drop off for 7am so I could be at my job on time by 8:30 but instead had to take an unpaid personal day. I’m very dissatisfied.
Michelle D.
5 out of 5
8/7/2025
Great service by Austin
Janice K.
5 out of 5
8/7/2025
Tim is such a professional and kind service representative. He remains calm when customers are stressed -- very much appreciate his expertise and his ability to make you feel as if you're his only customer when his daily tasks are many! Very good service provided by Suntrup Team!
Kelly S.
2 out of 5
8/7/2025
I've been coming to Suntrup for years. When I speak with my Service Advisor, they tell me my complete total, including taxes etc. This time, I was mislead. I was told a total, and when I came to pay, was surprised with over $150 more. This is not a good business practice, and I have never experienced this. Thank you for your attention to this matter.
Kim P.
5 out of 5
8/7/2025
Tim is my favorite advisor and so helpful.
Sandy D.
5 out of 5
8/7/2025
Tim was amazing, patient, kind and caring. Works great under pressure. He went above and beyond! He is definitely an employee worth keeping around!! Kuddos Tim on a job well done!
Demetria W.
4 out of 5
8/7/2025
Austin was amazing. He was super kind and was understanding that I each time I get a service I drive from Salem MO.
Gary J.
5 out of 5
8/7/2025
Great service
James D.
5 out of 5
8/7/2025
Excellent service very pleased
Cynthia T.
3 out of 5
8/7/2025
Okay. I’ll watch for it.
Eric M.
4 out of 5
8/7/2025
Prior service writer and service center performance were subpar. Alex and crew are working hard to dispel my poor opinion of your dealership.
Joseph G.
5 out of 5
8/6/2025
Austin was very knowledgeable and kept me informed during my service visit. Austin is a consummate professional. 10 stars
Lisa B.
4 out of 5
8/6/2025
I would have liked Eric to go over the results of the inspection, even though it is a nee car. Thank you
Orselio R.
5 out of 5
8/6/2025
Great service Thank you
Jeanette M.
5 out of 5
8/6/2025
Tim is wonderful to work with. I trust him and he is the reason I bought another Hyundai from Suntrup. He cares about his customers and their cars
Charlie W.
3 out of 5
8/6/2025
Car seems fine, and my problem fixed...no more noise!
Robert C.
5 out of 5
8/6/2025
Everything i could see and i know was done correctly and in a timely manner. A++++ in my book
Kenneth H.
4 out of 5
8/6/2025
Tim went beyond expectations by wiping down my car after the car wash to prevent spotting.
Erica B.
4 out of 5
8/6/2025
I will never trade my car it has served me for 13plus years. But anytime someone asks me I always sent them to suntrup Have sent friends and relatives there. My whole family drive a Hyundai Thanks for all the great cars.

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