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Real Reviews From Verified Customers

Service Center Review Summary

5 star 973 reviews 59%
4 star 397 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 125 reviews 8%
Review Us
Patricia R.
4 out of 5
8/21/2025
Small difficulty with communication, but everything worked out well in the end. No complaints!
Nate A.
5 out of 5
8/21/2025
Kayley is the best and has my vote for promotion!
Ciara B.
4 out of 5
8/21/2025
Thank you for offering a rental car when the first appointment was scheduled incorrectly. This saved me a lot of headache and I was very appreciative of the offer. I also really appreciate the free car wash that you do with my oil changes.
Michael S.
4 out of 5
8/21/2025
Tim went extra mile! Cashier and parts staff did great job keeping track of complex bill. Thanks to team.
Daniel H.
2 out of 5
8/21/2025
I had an 8:45 appointment. Arrived at 7:10 and dropped off vehicle. Tim was very courteous and professional. By 3pm I never got an update. I sent a text to Tim but received no response. Arrived at dealership around 5pm. Tim was gone for the day. Asked for update and gentleman at the desk said"I got nothing." Told him I needed rental or loaner but said none were available. Told him to bring my car up and left.
Lonnae S.
4 out of 5
8/21/2025
Alex was absolutely amazing. You were willing and ready to help in every way possible. Thank you Alex. I would love to work with you every time I come to the dealership.
Gary P.
4 out of 5
8/21/2025
Tim really took great care of us while we were having our car serviced.
Darin D.
5 out of 5
8/21/2025
Good job taking care of my car
Geoffrey V.
4 out of 5
8/20/2025
I do outside sales and drive many miles in a week. I was spitting mad about another team member not following through which put me in a bind to get vehicle in for oil change and maintenance to maintain warranty. Kayley jumped in got me scheduled and taken care of. This is not first time she has come to the rescue and without her on your staff, I would be very concerned to bring my vehicle or buy a new one from Suntrup.
Kieran F.
5 out of 5
8/20/2025
The team was very friendly.
Judith G.
5 out of 5
8/20/2025
Tim McCarthy is fantastic! Every time we have had our cars in for service, he has been so informative, helpful and very pleasant! Great!
Jeniffer K.
1 out of 5
8/20/2025
Fender was damaged while in your care. I had to drive with it like that till you could get a new one and due to it being not protected there is a leak in the house that was exposed and im suppose to pay for this?
Lauren M.
5 out of 5
8/20/2025
This is the first brine working with Alex. He was kind and treated me with respect. He kept me updated about what was going on with my car. It was my pleasure working with him.
Ronald S.
5 out of 5
8/20/2025
Great service, thank you
Robert V.
5 out of 5
8/20/2025
Tim was extremely helpful and kept me informed on everything. He made a frustrating situation easy to deal with
Antonio C.
4 out of 5
8/20/2025
Alex is excellent
William V.
5 out of 5
8/19/2025
All went well
Kathy A.
4 out of 5
8/19/2025
Kayley is great as always! Holmes the technician that serviced my Hyundai was equally as great! Thanks again for catching that. My tags on my plates were expired. I was not aware of it because I did not receive a renewal form in the mail. Thanks again to South County Hyundai for great people, great service!
Linda R.
4 out of 5
8/19/2025
Tim was prompt and polite. He gave me realistic expectations for the length of time it would take. I expected to have to return for my 15k checkup since I only scheduled an oil change. He managed to do both in a short amount of time and topped it with a car wash! Your company is the best!
David D.
5 out of 5
8/19/2025
Excellent service by Tim and you service crew, Thank You ????

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