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Real Reviews From Verified Customers

Service Center Review Summary

5 star 973 reviews 59%
4 star 397 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 125 reviews 8%
Review Us
Ben H.
1 out of 5
8/28/2025
Team was unable to reproduce issue despite having it described to them as an intermittent bad coil, and worse, when I got my car back, there was a large scratch on the rear driver side door and multiple scratches and door scuffs all along the passenger side, especially near the bottom. My car got a complimentary wash before it was handed over to me, presumably to obscure these issues, but I noticed immediately when I arrived at home. I do not feel that I or my vehicle was handled with respect and care, and I will not be resorting to service at the dealership again, even for work under warranty.
Susan R.
4 out of 5
8/27/2025
Tim has been great, went the extra mile. I haven’t picked up car yet due to a recent surgery. So not sure what next step is for my car. Since it involves manufacturer warranty Tim thought best to explain when I pick up. My Dr. released me to drive this afternoon, therefore will pick up tomorrow. My first visit a young lady assistant manager was very helpful as well. Thank you. Sue Romance
Joseph O.
4 out of 5
8/27/2025
The vehicle had the proper oil level. The last two oil changes the oil level was almost a quart low and I had to return for more oil. Thanks
**** M.
5 out of 5
8/27/2025
Kayley was great!
Cynthia R.
4 out of 5
8/27/2025
I really enjoyed seeing video updates and text messages on the progress of my mechanical request. Erik reached out and called to make me aware of any changes and rentals available. I appreciated the constant updates. Thank you
Angela C.
4 out of 5
8/27/2025
Alex was extremely helpful and friendly from the moment I pulled in. He was attentive, gave me proper updates, and worked hard to ensure everything was covered under my warranty. He arranged for me to pick my car up and bring it back in when the part became available. He had the work done promptly. Again, even when I came to pick up my car when the service was complete, Alex was friendly and ensured I was well taken care of! I appreciate all the service!
Diane L.
5 out of 5
8/27/2025
Tim kept me up to date on what was happening which was truly appreciated. Thank you for everything
Ladonna L.
4 out of 5
8/27/2025
Tim understands me and my Tucson. Tim knows what's going on so I don't have to explain things every time to a new service advisor. I'll keep time for my service advisor.
Deborah H.
5 out of 5
8/27/2025
Austin kept me informed and service was fast and easy!
Edwin W.
2 out of 5
8/27/2025
Tim kept me informed It just took a lot longer than planned I guess some of that can’t be helped If I had known the additional work would take so long I would have Brought it back another day
Amber M.
4 out of 5
8/27/2025
Tim was so kind and went above and beyond for me by finding my extended warranty info.
Amy L.
2 out of 5
8/27/2025
My car was totally find driving it there for a tire rotation and oil change. Turned off the lot and it was shaking uncontrollably. Said a belt was broken on my tire and I needed two new tires. I always get a video of my car but conveniently there is a new system and they didn't do one today. I believe you all broke it yourself or made it up and cost me unnecessarily money. I will NOT be being my car back there. You haven't fixed a scratch yet from whe "something" hit my car in your lot yet. This place is terrible!!!
Jean A.
4 out of 5
8/27/2025
I have everyone in your dealership has been nothing but nice to me and is answers all of my questions every time I am in there. I like the fact that they always seem to give me honest opinions when referring me somewhere else.
Samantha D.
5 out of 5
8/26/2025
Tim is always professional, kind, informative and very experienced. Always a pleasure when we need service.
Eric B.
5 out of 5
8/26/2025
Completely professional and courteous!
Nancy U.
5 out of 5
8/26/2025
Service was great
Michael S.
4 out of 5
8/26/2025
Tried so solve, but couldn’t find the source of problem. I appreciated effort!
John M.
5 out of 5
8/23/2025
Pleasant experience
Jim H.
2 out of 5
8/23/2025
Poor communication
Glennon B.
3 out of 5
8/23/2025
Just curious as to why Alex did not offer to replace the cabin air filter.

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