The service writer should not be in contact with customers. He has a vet money only concern instead of a customer satisfaction goal. I was service manager at sears for years and customer satisfaction was our
Primary goal, you send out these surveys and I hope you take the time to read it. You should know that this man had the nerve to tell me that they meaning Hyundai did not have to work on my vehicle that I could take it elsewhere if I desired. I bought it there!!
Aaron did a great job handling my repair. He was courteous and professional in all communications with me.
Troy was extremely thorough and helpful. My experience was a very positive one.
There was a small issue after we left, but I brought the car right back and the minor issue was taken care of right away. It was just leaves that had gotten caught up when they replaced air filter. Creating a noise when AC was turned on. Everyone was polite and professional. Also, disappointed that I may have to wait for quite some time before the rear view recall part will come in. But, all my questions were answered. Thanks.
Was in and out in ample time and I appreciate that. Job well done! Thanks
Aaron was very courteous and thorough and helpful! My experience with the Mack Grubbs dealership has always been very positive.
Had a great experience!
Troy is the best!
Service was timely and pleasant. Enjoyed the visit
Aaron was through and professional with his time with me.
Awesome service. Very courteous and knowledgeable!
Awesome Service Technician Tim is the Best
Friendly and great service! Would certainly recommend!
THANK YOU FOR YOUR OUT STANDING SERVICE
Thank you for a job well done.
I was very pleased with the service!
The shop fellas were so nice, can’t say enough positive things about them. They’re keepers.
I observed that Aaron provided excellent service to every customer. He was a joy to work with!
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