The guy who checked my vehicle in first told me that they didn't have transmission oil and would not be performing the service for my car that I specifically scheduled the appointment for weeks ago. Then when I asked when they would have it, someone else said they do have it in and would be preforming the service. The service representative seemed very confused and unprofessional. Im not sure why he would immediately tell me they will not do the service before asking or checking if they can. I feel like this added some unnecessary time waiting...
Mr. Mckey was Absolutely Great!! His Personality and Character were so good. He kept me informed about my vehicle. Thank You Mr. Mckey for making me feel right at home.
Troy was cordial, kept me updated, and explained the statement. Awesome experience.
Aaron was very friendly, provide knowledgeable service and helped with all my questions
Good service. Prompt, efficient.
I was very satisfied with my service experience, a job well done , the waiting area was very comfortable and we enjoyed our coffee and our visit with Mack Grubbs
Very good at getting it done in a short time
Job well done. Great people. Thanks
Yes, just wish they wouldn’t take so long on the oil change
April was very friendly on the phone when I called for service. Aaron listened to my service problem and was very professional.
I am pleased with my service at Mack Grubbs. I have been a customer since 2008 and it has always been excellent.
The service writer should not be in contact with customers. He has a vet money only concern instead of a customer satisfaction goal. I was service manager at sears for years and customer satisfaction was our
Primary goal, you send out these surveys and I hope you take the time to read it. You should know that this man had the nerve to tell me that they meaning Hyundai did not have to work on my vehicle that I could take it elsewhere if I desired. I bought it there!!
Aaron did a great job handling my repair. He was courteous and professional in all communications with me.
Troy was extremely thorough and helpful. My experience was a very positive one.
There was a small issue after we left, but I brought the car right back and the minor issue was taken care of right away. It was just leaves that had gotten caught up when they replaced air filter. Creating a noise when AC was turned on. Everyone was polite and professional. Also, disappointed that I may have to wait for quite some time before the rear view recall part will come in. But, all my questions were answered. Thanks.
Was in and out in ample time and I appreciate that. Job well done! Thanks
Aaron was very courteous and thorough and helpful! My experience with the Mack Grubbs dealership has always been very positive.
Had a great experience!
Troy is the best!
Service was timely and pleasant. Enjoyed the visit
Aaron was through and professional with his time with me.
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