Great service experience at usual!
I was completely satisfied with the service!
We are having trouble with the transmission jerking at highway speeds, they said it needed a transmission and the tech felt the jerking ,plus we were told it had codes for the transmission .the next day they said there wasn’t nothing wrong with it. I believe they are giving us the run around because it’s under warranty. We travel a lot and we do not want to be stranded along the road. We were planning on buying a new Hyundai and a year or so because the warranty is so good ,but I don’t know if we will or not now.
Best Customer Service, my service Advisor Mr.Troy and his manager, they really came through for me in dealing with my warranty company and made sure i was all taken care of to the end. Plus, they got my car ready in 2 days. For guy that depended on his car to make living you guys helped a great deal. I know where I am shopping my next car for sure. Thank you Mack Grubbs and 10/10 for Mr. Troy!
Did not balance as requested.
Need to add a car wash with your service.
Aaron was great! The whole experience was smooth and he communicated with me very well.
I left the service department and headed towards Jackson. Made it most of the way and suddenly my car is acting up. Haven't had an issue with it until this service was done.
Troy and Wendell were very helpful. They went above and beyond to help me. I appreciate them very much. Will buy my next Hyundai from Hattiesburg Hyundai.
Troy and the other young man in the service writer position have always delivered great service. Next time please put a Grubbs license plate frame on the vehicle so that we can advertise your great service.
Lack of communication. I had to call in order to get updates. Then once they were able to get the parts for my car, I was told the sensors needed to be replaced. There was nothing wrong with them when I dropped it off just the ABS system wasn’t working correctly.
Good job! Very professional! Recommend to my friends
As usual, the Service Team was great. Very accommodating, helpful, and friendly. They made me feel like I was “seen and heard” especially as a female customer. I really appreciate not being spoken down to.
Mack Grubbs Service Team is first rate!
I received excellent service today
I have been a customer with this dealership for 10 years and I had the worst experience when I went to pick up the vehicle. Last year when we got tires replaced in that vehicle the service guy said that the TPM light will go off in a few days it never did. So we don’t pay it any mind until the vehicle just went in for repair. Troy asked did he want us to look at it but it will be a charge and I informed Troy the last gentlemen told us the light will go off eventually after they replaced the tires . Troy said he will do some research and check on it. The day I picked up the car he told me it was nothing he can do because the sensor was not related to the tires that were changed . I told him that the sensor did not come on until the tires were changed but he continued to argue with me. As a customer it later not my fault that the previous guy didn’t know what he was talking about I was under the impression he did because my wife or I aren’t mechanics. Troy didn’t seem to have any compassion toward the situation and told me I should have waited this long to say something and he still wasn’t going to look at it , it would be another charge . Mind you the car was back in the dealership last October for a recall and no one eber called and said “Mr. Gibson your tpm light is on let’s take a look at it” previous repairs at the same shop the service guy would always call us and say hey we noticed this or hey we seen this but not Troy. He wasn’t compassionate at all toward a customer who purchased this vehicle brand new and always got it serviced here that meant nothing to him . So my experience was not good. I am really considering finding another dealership to derive our genesis !
Always professional, courteous, and hospitable. Mack Grubbs has been a pleasure to do business with. Aaron was great, and Vito is the man!
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