Troy and the other young man in the service writer position have always delivered great service. Next time please put a Grubbs license plate frame on the vehicle so that we can advertise your great service.
Lack of communication. I had to call in order to get updates. Then once they were able to get the parts for my car, I was told the sensors needed to be replaced. There was nothing wrong with them when I dropped it off just the ABS system wasn’t working correctly.
Good job! Very professional! Recommend to my friends
As usual, the Service Team was great. Very accommodating, helpful, and friendly. They made me feel like I was “seen and heard” especially as a female customer. I really appreciate not being spoken down to.
Mack Grubbs Service Team is first rate!
I received excellent service today
I have been a customer with this dealership for 10 years and I had the worst experience when I went to pick up the vehicle. Last year when we got tires replaced in that vehicle the service guy said that the TPM light will go off in a few days it never did. So we don’t pay it any mind until the vehicle just went in for repair. Troy asked did he want us to look at it but it will be a charge and I informed Troy the last gentlemen told us the light will go off eventually after they replaced the tires . Troy said he will do some research and check on it. The day I picked up the car he told me it was nothing he can do because the sensor was not related to the tires that were changed . I told him that the sensor did not come on until the tires were changed but he continued to argue with me. As a customer it later not my fault that the previous guy didn’t know what he was talking about I was under the impression he did because my wife or I aren’t mechanics. Troy didn’t seem to have any compassion toward the situation and told me I should have waited this long to say something and he still wasn’t going to look at it , it would be another charge . Mind you the car was back in the dealership last October for a recall and no one eber called and said “Mr. Gibson your tpm light is on let’s take a look at it” previous repairs at the same shop the service guy would always call us and say hey we noticed this or hey we seen this but not Troy. He wasn’t compassionate at all toward a customer who purchased this vehicle brand new and always got it serviced here that meant nothing to him . So my experience was not good. I am really considering finding another dealership to derive our genesis !
Always professional, courteous, and hospitable. Mack Grubbs has been a pleasure to do business with. Aaron was great, and Vito is the man!
Aaron Lawrimore was so courteous & friendly. He took very good care to let me know the status of my car.
Thank you for taking care of our problem. Job well done.
The young man who drove me home was very professional and nice.
Thank you , Troy for your attention and assistance
Aaron was AMAZING! I have never dealt with anyone nicer. Give him a raise!
Service was excellent. I couldn't have asked for a better person to deal with.
I received fast and friendly service. I also received information on services that were done and provided. Thank you!!
Troy was very attentive to my requests.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social