Eric was great to work with, again.
Diana is amazing. I wish everywhere I did business had her customer service. She kept me updated on everything.
The Sorrento was my third Kia. It’ll most likely be my last Kia because your service gal Diana was very unkind and rude and basically told me I was a liar. She told me that I had put an aftermarket screw in, which would be absolutely impossible because I’ve never taken it anywhere but to Kia service. She also informed me that I’ve been in a car accident and it was on my Carfax. Which is impossible because I’ve never been in a car accident in my entire life. What a debacle and very unhappy with service I brought my car in on Friday. They gave it back to me Saturday and it broke down again on Sunday. Very inconvenient. i’ve been a customer of Kia for more than 15 years. This was the absolutely worst experience I’d ever have with your service department, particularly Diana.
Eric provided me with great Service. I appreciated he caring nature and explaining the service in a way I could
Understand.
Great service! Friendly and professional
Great service and even better customer support.
Only complaint is price and my Lyft took a long time to pick me up.
I loved how Diana was very sweet and greeted me with a smile. She addressed me as soon as I walked in. She helped me in a speedy manner and was very informative with services Kia provides while getting your car serviced.
Great service, supper friendly :)
Appreciated her efforts. She helped in solving a problem I had with the car. ????????
Diana was very helpful and accommodating and I’m glad she was my service advisor
Giovanni was great and made sure my car was taken care of.
You guys are lucky to have Diana on your team. I was disappointed when I tried to connect with someone in service because no one was returning my calls. When I was told she was my service contact, she made sure things were handled quickly. Diana went above and beyond. I would recommend her to all my family and friends. She will be the only one I contact in your service department moving forward. You need to hire more females like her who know how to take care of business. The men were a conll ok eye disappointment. They need to do better.
Thank you for always taking care of our three vehicles in a timely and thorough manner.
Eric was kind and helpful. My service was completed earlier than expected and he came to inform me in the customer waiting room. He completed my payment process efficiently, which was greatly appreciated.
Eric was very friendly and helpful. Service was prompt.
On the service end everything was great from getting my appointment set up on a day that I needed since I had issues with not having a vehicle while the car was being serviced. Even getting a courtesy call after I hadn’t returned after the car was notified (through Lyft request text).
My problem was due to this manufacturer error I was told by the original adjuster that I shouldn’t wash my car due to this being windshield garnishing’s and it would risk water damage. I understand that but almost 3 weeks waiting for parts to arrive with all of the elements on my $450 monthly payment vehicle I did make a request that my vehicle get detailed after the service since I wasn’t responsible for this error and will have to refrain from washing my car for 3 weeks. This was acknowledged and even printed on my final service statement stating “customer requests complimentary exterior wash after service”. I understand that some things happen but I am paying for a premium vehicle.
The car wasn’t washed or detailed. Maybe looked like it had been dusted off with an air compressor maybe but not washed.
The process was really fast. Flaco was very helpful!
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