The car overheated on the way home and had to be towed back to Kia
I’m thoroughly dissatisfied and disappointed We had to pay over 6 thousand dollars and a second tow bill as well .
I’d like to be reimbursed for the tow bill I believe that would be the least KIA could do
I’m sorry, I didn’t catch his name, but the guy that helped us was fantastic!
I was a walk in, He took me in while they were busy and I got my car back well before closing. Great customer service
Thank you Eric for helping us again with our vehicle. We appreciate your customer service.
Service advisor Eric is more than exceptional . He had to stay on the mechanic to make sure the work is done and completely repaired. When I reviewed my vehicle back from service, there was debris from the service on all the attachments and dried radiator fluid on hoses and engine compartment. It was very messy completing of service. I take care of my vehicles and expect them to be returned better than received. Washing the car after service is a nice touch. It visual upon return. Go to the next level and clean the motor compartment. That would be an awesome service!!
We love our old Kia with 126,000 miles!
My visit at Kia was handled professionally and my car was done as promised. Excellent customer service.
She was very responsive. Overall your service dept is slow to check people in, that should be improved. But once Abby was ready she did a great job. But yes, there was more waiting around at the service desk than I think should happen, but that wasn't on Abby.
Well take care of!
Junelle A
Eric and the crew was great as always. They got the car in in the middle of the day even though they were jammed and they even washed the car when they said they wouldn’t have time.
They never called me to let me know about my vehicle I had to be calling and never explained to me what was wrong poor service
Very attentive and helpful. My husband and I truly enjoy his happy go lucky ways and how he updates us. Great guy and staffing.
Friendly and straight forward
Geo met me with a smile and was ready to help me and get my cars checked in!
Gio give me excellent customer service
Above and beyond my expectations!
Flaco was so reassuring in my stressed state. Much appreciated.
He always explains things well and makes sure everything is taken care of. Inaldk appreciate that he follows up unanswered questions without me having to call back and harass him or if another employee is helping check me out.
You honored your commitment to fulfill my expectations.
Appreciate the feedback and concern on the current issue. I also appreciated that you considered future service needs and offered package information. Looking forward to my next service spot with you.
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