Mark Toyota of Plover Auto Repair Service

None

Had 2700.00 bill for service in May of 2024 at Mark toyota. About 1 or. Later began having issues with thr sane cv axle that mark toyota replaced. I assumed that thos wasn't the issue 1 or. Later. I had the wheel bearing replaced on that side that didn't fix the issue. Made an appt. In January 2026 and mark toyota would not cover any of the parts or labor because it was 6 months out of warranty. I informed them this issue was going on for about 6 mo months. I received a estimate for 1200.00 tech calls back said it was completed and my bill was 1066.00 i said great and the tech said we came in under the estimate. The tech called back and said the bill was actually 1430.00 and they made errors on the bill. This was higher than the estimate to begin with. I asked the tech to talk to the supervisor about this whole situation and was never contacted by a supervisor or manager atark toyota. This entire process and bill was did t not leave me with a positive experience at mark toyota as i have spent thousands in repairs to this dealership and then didnt offer anything about this or even call me back. Jason B

I'll do the survey, he did a great job!

Pam was very friendly and our vehicle was taken care of as we have come to expect from Mark Toyota. Good Work.

Had to buy a new battery, which wasn't even 2 years old. Batteries are junk now days. Other than that everything went fine.

N/a

Super friendly quick service! Thank you!

All good

Great service And in a timely matter. Thank you for taking care of my car.

Did the work in a timely manner. Was pleasant to me

Miss communications caused me to wait 2 hrs more than expected. Service person thought I had a ride versus I drove to Plover from Wautoma and waited for vehicle.

Better communication

I brought my vehicle in due to an engine check light coming on in sub zero weather. They were able to get me in with an hour which I appreciate. The issue was in the extended time with no communication from the service end. After two hours left the waiting area and walked down to the service area for updates/ answers and was told the tech was still working on it. I complained about the two hour wait with no updates and was asked if I would like to talk to the service manager. After a few minutes we talked. I believe his name was Jim. Jim was understanding and made things right. I left the dealership 2.5 hours after arriving for a diagnostic. My problem is with the lack of update in a timely manner

Service tech was rude and snappy. I had asked her some questions about my final report. I was c8nfused about the report on my tires. I asked why I needed new tires if they're in the green. She immediately started snapping at me, pointing out what each colored square was with a strong attitude. Very unpleasant

OK with my service but still disappointed from my appointment on October 3 when I had to replace my tires due to the 80,000 mile tire only gave me 40,000. I had to pay for my tires to go to Yokohama for them to inspect. Did not receive a penny back from them. I heard they rejected my claim twice up until today. We were not notified what has been going on with the claim not very good customer service. This is my wife’s vehicle who was always a big fan of Toyota, but now she doesn’t want to buy another car because of the customer service. I know it’s not your fault, but you sell the product if a company can’t back up their product. You shouldn’t be selling it.

Where’s my car wash coupon, please?

They went above

I am still waiting on the update that was going to be sent to me about my supposed oil leak. I was told timing housing, but they would send additional documents/pictures. Maybe I misunderstood and they there should be no negative feedback here, but I should not be sitting here still confused...

Very nice person and answered all our questions.

Thanks noah!