Enjoy the friendly atmosphere at Newbold and the service staff.
Very friendly! Great job. Honest.
30 additional miles were put on my vehicle while it was with you. Perhaps there is a reason. I left a message with the Service Department and I’m waiting for a reply.
Was Helen the young lady moved g lady who drove my car into the garage? If so, she was nice. A guy checked me in for the appointment and another guy checked me out.
I have worked with Shawn numerous times over the last several years and he always provides excellent customer service.
It was a great experience
This was a warranty job that was handled professionally and courteously. Parts needed for repair have been ordered and will be installed next week.
Service had to be redone as the new part was not calibrated when installed. We got it working. Not the salesman's fault
It simply took too long. 2.5 almost 3 hrs for tire rotation, LOF and brake fluid change…it’s just too long.
Customer service personnel were amazing and the maintiance was verry well cone thank you all so much
Excellent service as always. Thank you are fitting us into the schedule.
AJ was the best! I wish I lived closer to Newbold because I would get all my service there.
The service advisors don’t always seem to notice that I bought the tires from Newbold and want to charge for tire rotation
Very satisfied with the service performed but disappointed in the length of time it took. It was the 5,000 mi tire rotation/ check-up. My appointment was for 9:30. I arrived at 9:15, and the car wasn’t done until about 11:30. Based on priory experiences with this type of service I was planning on it taking no more than an hour.
That said, I’ll give Newbold a pass this time and will plan on service appointments to take longer than I’m used to at my small town CDJR dealer. I did appreciate the video of the work Perry. Comforting to know the work was thorough.
The wait was pretty long for a tire rotstion.
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