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Real Reviews From Verified Customers

Service Center Review Summary

5 star 846 reviews 61%
4 star 287 reviews 21%
3 star 42 reviews 3%
2 star 97 reviews 7%
1 star 118 reviews 8%
Review Us
Enone C.
5 out of 5
2/13/2025
Great
Larry G.
5 out of 5
2/13/2025
I bought this Sequoia new in 2006 at Newbold and have it serviced there when it needs it. They do a good job and I trust them to keep it in great shape
Edward O.
5 out of 5
2/12/2025
Thank you, great service ????
Keith B.
4 out of 5
2/12/2025
I didn’t have any issues with the service I received from Shawn. The issue I had was with the dealership no longer providing a loaner vehicle when the service spans more than one day. I’ve brought my previous Toyota vehicles to Newbold for service in the past and was always offered a loaner vehicle when the repair was going to take more than one day. I’m highly disappointed with this new policy.
Roger L.
5 out of 5
2/12/2025
Service was good
Kevin B.
5 out of 5
2/12/2025
Shawn is the best in service! Always goes above and beyond!
Mary Ann.
5 out of 5
2/12/2025
Recall service was wuick
Sharon W.
3 out of 5
2/12/2025
Mirah was very good. She explained all the services I was getting done and the necessity of each. I was not happy about having to pay an extra fee because I used my credit card.Totally unfair.
Randy Y.
5 out of 5
2/11/2025
Great courteous service ! Thank you!
Randall A.
3 out of 5
2/11/2025
As far as the service for today I feel like it was adequate but my problem is that I have a mirror that has yellowing paint that I brought up to the service rep before it passed the 36,000 miles and it was supposed to be looked into and I have never heard anything since and it was pretty much told today that there wasn’t anything that could be done about it. So that makes me not completely satisfied.
Shannon K.
5 out of 5
2/11/2025
The service was done fairly quickly today and I think at a good price
Madonna K.
4 out of 5
2/11/2025
Shawn is always dry helpful
Thomas I.
5 out of 5
2/11/2025
Shawn was great as he normal is and is fun to work with. He keep me informed through the whole process. Thank you
James R.
5 out of 5
2/9/2025
Helen was outstanding!!
Michael M.
5 out of 5
2/9/2025
Thanks
Derek H.
5 out of 5
2/9/2025
Helen was great, very attentive with regular updates.
Joyce B.
4 out of 5
2/9/2025
I was not greeted upon entering the shop. Mariah should have greeted me with a “Hello, I’ll be with you in one moment” rather she said nothing for a few minutes until she was done clicking on her computer.
Denzil H.
5 out of 5
2/8/2025
Helen was very professional taking care of my service for my car.
Thomas S.
5 out of 5
2/8/2025
Shawn consistently provides exceptional service. He is terrific.
Jon S.
5 out of 5
2/8/2025
Great job

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