Mark is always professional and responsive and always takes care of not only me but my parents as well. He is a great asset to Newbold
my car is still sounding like something is going on with it.
I had my car serviced and a tire with a nail in it patched. Then on my way home from the appointment the TPMS said there was a malfunction and to see dealer. So I called and they can't get me in for two weeks even though whatever they did when they patched my tire is why the TPMS is not working
I called and spoke with Jim the day before my appointment to verify the shop would be able to reflash the software on my vehicle during my appointment the next day as I forgot to mention it when I made the appointment and have had an issue during my first appointment with the shop not having time to do it previously. Jim told me he couldn’t edit my appointment without having to reschedule it but said that if I told the staff the next day that Jim said it would be fine. The next day I went to drop off my car and told them what Jim had told me would be okay. The girl at the desk seemed very frustrated by this.
It ended up taking a full 4 hours to get my rav 4 hybrid serviced. The first 3.5 were for an oil change and tire rotation. The last 30 minutes was looking at my software issue. I check my car in at 12:30 and was asked if I was waiting or coming back. I said I would be grabbing some lunch but then waiting but please leave me on the waiting list. The lady said she could not do that and put me on the coming back list with a “promised time” of 2.5 hours. She ask wasn’t sure how long it would take because “everyone in the shop went to lunch.” Why do you make 12:30 appointments if there wont be anyone there to service vehicles? When I returned at 2:30 and checked in at the desk they still hadn’t even started work on my car. The man at the desk told me this is because they are “short staffed” and that “hopefully they would have it done by 4:30 when they quit for the day.” I sat in the waiting room until 3:30 when the man came to me and said that they had finally completed the oil change and tire rotation and my car needed an update of the “dms?” Software but “the computer was giving him some trouble.” At 4:00 I went back up to the desk to see what was going on. Another employee came up to me and said “you’re still here?!” I said yes. Going on 4 hours. At this point someone from the shop finally comes out to talk to me and asks what issues I’m having with my Bluetooth. He comes back 10 minutes later and can not recreate the problem. They bring my car to me and it immediately does one of the things I brought it in for (not transferring a Bluetooth call). The shop tech says he’s never seen that issue before. The car did not have the issue when trying to show them a second time so they told me to re pair my Bluetooth and if it keeps happening to email them. I am very unhappy with the amount of time this took (half of my day) and will be avoiding using Toyota service at all costs. I had much better communication with Honda service with my previous vehicle and this experience will make a difference in future purchases for myself and family members.
He is always extremely helpful and very professional!!
Shawn was very friendly and helpful. I’m glad to have his name as he will be my contact person if I have questions or concerns about my car.
Shawn is excellent doing his job. I’ll be back and will highly recommend getting your services done there
Newbolt is a first class operation!
Everything was great. The people were great. I have no problem with what happened everybody. There was excellent and courteous. The only problem I have is my seat cracked less than one year and your person told me they’re not sure if that’s going to be covered bumper-to-bumper I thought meant bumper-to-bumper for the first three years. This was my only sadness the seat cracked during the cold weather. I know it was extreme weather, but it shouldn’t have cracked.
I appreciated the efficiency and courteous service experience Mart gave me. His updates were timely. This was the first time I used Newbold’s shuttle service. Sarah was very pleasant to ride with. She also was courteous and friendly and I felt very safe driving with her! (BTW, I LOVED the shuttle vehicle — the bZ4X! Very comfortable and quiet ride)
Mark was very good at communicating with me. He helped me with the maintenance of my car and I appreciate his help.
This was the 3rd time my vehicle was in for the brakes squealing. The first time they said they would not reproduce it and I also provided the bulletin applicable to it. Second time they said they couldn’t reproduce it, before I picked it up, I called back and had to again reiterate to them that it was happening and there is a bulletin on it and proceed to ask for the service manager. So they finally agreed to order parts and repair that day. Only to receive a call back that my vehicle wouldn’t be done because they were missing a part. So they put it all back together and I would again have to drive 30miles one way to bring my truck back again for service. So today it finally got fixed. I have owned ~13 Toyotas and never received such bad service as I have been receiving from Newbold over the past -3 years. Toyota has always gone above and beyond on repairing my issues and standing behind their products until these past few years. I just purchased a new Toyota Land Cruiser from a different dealership in hopes to received better service and actually contacted them about this very issue and they were willing to take care of it if Newbold would not. Customer Service and insuring the customers issues are resolved is no longer a priority.
Good experience. Mark was great.
Shawn did a good job. Saved me a few bucks and I appreciate it.
Never get rid of Mark! He is so sweet!
I appreciate the help given us.
It might have been better to have more time dealing with the electronic connections. Phillip was very courteous and respectful. The financial personnel explained things well and it felt like he was looking out for me.
Social