Newbold Toyota Auto Repair Service

Mariah was great. I feel as if she cared about my satisfaction and perhaps went out of her way to get my car serviced promptly. Additionally she did a wonderful job of explaining the services recommended and the condition of each area that might need attention later. I greatly appreciate her attitude and service.

Excellent service start to finish. Thank you Newbold once again!!

Very great service.

This company does an inspection on your vehicle when you don't ask them to and the car is brought there to fix a certain thing and the mechanic does this inspection and finds other stuff with the car that are already has been fixed at another Toyota dealership very recent and he's trying to get it fixed again to charge us again. Newbold Toyota is a very crooked place they've tried this multiple times. And it should be turned into the better Business bureau.. I am very dissatisfied with this place very corrupt always wanting to charge you for something that the vehicle does not need and I myself haven't been a mechanic for 40 years and when another mechanic tells you that it needs plugs and a belt that has just been put on he doesn't do his job very well and that is called a crooked mechanic and also a crooked dealership..

2 hours to change a filter and rotate. Not vacuumed and delay was not communicated saying 1 hour for maintenance

Job satisfaction

The reason I was not satisfied is, I had first tried calling on Saturday to let them know, I would be having my vehicle towed in and left a message and no one ever returned my call, I also tried using the live chat asking someone to call me. I called several more times and no one in service ever answered. Finally I drove up there and the service advisors there on Saturday weren’t doing anything. They could’ve returned my call. Once I was reached out to by Jonathan let me know they were looking into the car. I felt overcharged for everything and every time I would try to call him it went to a voicemail and he would eventually answer me by text instead of calling me back like I asked. It was a very impersonal experience that cost me $800. I do not plan on returning for service at your dealership again.

She did an excellent job job of getting me in and out.

Mariah explained everything very well!

I do not like constant requests/surveys and will not reply to any!

Thank you Sarah—you were very professional and helpful!

All in the service department, as well as.the fella in the parts/paints department were superior.

I was not happy with the price increase for quoted service.

Great service

Mariah quickly located the part I needed (tire) and got it installed . The service was excellent

Had recall performed. Thank you again for taking care of the vehicle.

Thank you for your help and honesty

Completely satisfied with my service experience with Helen Castle! I like friendly atmosphere of Newbold!

Na

I’m comfortable there. People go where they’re comfortable.