Keith was great. Explained everything in detail and hit the estimate I was given. The waiting area upgrades are outstanding and my service was completed much faster than I expected.
Please hire more service advisor like Eric!
Professional attitude and very friendly. Thank you Honda
Eric was really nice to deal with, he’s very friendly and down to earth, genuine. And was able to answer all my questions.
I dropped my vehicle off for a schedule 9:30 oil change and multi point inspection and also mentioned a concern I had with my transmission that has been an ongoing issue for over a year now. The day passed and I called at 5:00pm the same day I dropped it off and left a message with the new AI phone system. I had to call again around 5:30 as I never received a call back and by the time I was able to speak to someone it was about 5:45. I left another message inquiring about my vehicle and then I finally received a text from Caleb stating that they couldn’t replicate my transmission issue and he confirmed it was close to closing and I agreed to pick my vehicle up the next morning. The next morning Caleb texted me and told me the tech was going to test drive my vehicle again and see if he could to attempt to replicate my concern. I texted about 2 hours later asking if I could pick my vehicle up and I was told the oil change still had to be done. I stated I would be in around noon to pick my vehicle up and actually arrived a little late at 12:30. When I arrived Caleb was on break and another rep helped me after I waited for over 30 minutes. She was very helpful but when she went to check me out she noticed my multi point inspection wasn’t completed. When she checked with her manager she told me that Caleb said I was just picking up my vehicle so they didn’t do the multi point inspection. She was able to get my truck taken back immediately and get the inspection done. I know misunderstandings happen but what should have been an easy and quick oil change and inspection, and then check the transmission complain, turned into a small headache that is easily avoidable.
Thank you. See you down the road‼️
went for a battery issue an a regular oil change come out whit a crakced windshield how you guys would feel about it ??
I would recommend Kayla highly and I will ask for her next time I come in for service.
Kayla is awesome! She took care of everything!
Only had speedometer looked at
Great job, I got my car wash for se senior1/2 price open hood to blow motor off but mechanic didn't push down my cap for windows held flue was left
Everything is centered around making extra money off of the customers instead of handling specific situations. Just to diagnose a vehicle ther is a fee and if you have multiple issues there is another diagnostic fee. This is price gauging!!
Nick is very hospitable and eager to answer my questions beyond my expectations.
Top notch customer service. Could not have been more pleased.
She came to us as soon as we arrived. She was very efficient & made everything easy for us. Also, she was very knowledgeable.
Feedback was provided in another form. A call is not necessary.
First, Caleb was very respectful, communicated effectively and demonstrated a willingness to care about customers. However, this is my third consecutive service appointment that was extended well beyond the projected estimated time of completion and that is very frustrating. In addition to yesterday’s service not having parts to install the recommended / planned replacement. Unfortunately I will transition to a different dealership.
We use to get tires purchased there rotated for free - now, they don’t
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