First of all, my issue was not with Donavan. Donovan was great and even explained things when the mechanic made an error on my report. My problem was when my car was done. When my car was done, my husband noticed the alloy wheels were covered in tire installation fluid which has been a consistent problem. Donovan was not available so someone else came to see and offered to take it inside to clean. When we came back that person told us the stuff does not come off, it’s from a third party and there was nothing they could do. My husband then showed him that it would come off with his bare hand. It was obvious no one used a rag to even try. The person who was helping us starting arguing with my husband. All we asked was that our vehicle be returned in the same condition we brought it in. This has been an ongoing problem the last few times we have had tires changed over. The gentleman then stated that maybe we should go someplace else next time. Whether he agreed there was an issue or not, that was poor customer service. I might add there was another customer in the service bay while this was happening. Then the employee said to my husband that next time we bring in one of our vehicles it is up to us to tell the service advisor we don’t want our wheels left clean. Why should we have to tell you to return the car in the same condition we brought it? We have bought/leased several vehicles between your dealerships and have never been treated this way.
Tanya was so friendly and helpful. I was surprised to hear, which Tanya kindly let me know upon arrival, that techs do not start work until 8am. A little confused why I was schedule for a 7:30 waiting appointment then, however I was on my way in about an hour which met my expectations regardless. Just some feedback on scheduling.
Megan was amazing through the whole process! I so appreciate her and the team at Handy Toyota!
We had an appointment to replace an emission canister and the part was never ordered. The lady had no explanation and didn’t offer my wife a solution so we’ll be taking the car elsewhere.
Fast friendly service, they're cool with my dog being in the waiting room and tagging along and I can't ask for any more than that
I don’t need someone to reach out. Victoria was very sweet. She was helpful and answered questions I had. My grip is in the scheduling process and in the paperwork upon completion of service. Neither of which are people oriented. Scheduling through the website was so confusing because my vehicle was listed twice. It didn’t have a place to write comments and it forced options that didn’t make sense. When I tried to use the chat box the chat said I was all scheduled and then someone called me to schedule. Sooo annoying and not conducive to me staying with Handy service beyond my paid services. Then after my car was done and I was walked to my car. I was given the paperwork. The paperwork states that the “customer states” blah blah but in reality it’s the mechanic that serviced my car that stated what the issues were, not me so that was confusing. Then it also said that there were recommendations for service needs but it was stated as if those things were handled, I can’t remember the words. It was so confusing I had to go back inside and ask to interpret the paperwork. Again, Victoria was sweet. But neither piece should be so un-user friendly as to actually be complicated. I’m a smart individual. The system needs fixing.
They were quick and polite.
Very happy with the service department!
I am very happy with all the staff at Handy Toyota. I care about the Toyota vehicles my wife and I have and I want them serviced by people who care about doing a good job giving my vehicles the best service possible. I have found the people at Handy Toyota to be be those people.
Ms.Devinny was excellent, polite and courteous and got me in and out.
I give Victoria an A+ for her customer service & communication skills. She was great at letting me know what was happening with my vehicle. You are lucky to have her on your team.
Victoria is great and I love dealing with her. She is à wonderful representative of your customer service dept.
Superb service! Thank you so much!!
Time estimates need to be more accurate. I was told an hour and it took 1 hour 45 minutes.
Thanks for getting me in quickly and completing the work fast as well!
I’m disappointed with the continued brake issues especially with the low mileage.
Miss Megan was a pleasure to work with.
I asked Kaleb Mandigo REPEATEDLY if I had to travel to st Albens instead of South Burlington for service . He usually did not bother to answer my email but finally when he did he insisted I did. I wasted a day driving.HORRIBLE Service. I regret buying a vehicle from you and being ignored
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