Everything went very smoothly. Excellent service
Lack of communication regarding completion tilme
And wrong parts ordered lead to two extra days in the shop.
Truck broke down while moving after being told it was fixed, while wife was driving with kids, sudden transmission downshift. Had to get it towed back in. Understand that not everything is an easy fix, but this was pretty dangerous, and needs to be fixed.
Always the best . Thanks again, and see you soon .
Darren is a great service associate to work with. He is knowledgeable, resourceful, and respectful of me and my Tacoma vehicle. Handy Toyota has a wonderful asset and should consider Darren for future promotions within the service department.
Great and speedy service. Great customer service!!
I had a genuinely positive experience here from start to finish. The staff were professional, friendly, and refreshingly real. It was a pleasure working with people who clearly have strong customer service skills and who also know how to be human, not robotic.
There was an error in my original estimate that ultimately worked in my favor. The quote I received for brake work did not include the cost of parts, and I was only charged for labor. Something we didn't notice until after I paid. I deeply appreciated that the team honored the original estimate without hesitation. That kind of integrity matters.
I also want to note how supportive they were in helping me navigate Toyota’s system to file for reimbursement related to a recall repair I had previously paid for. That extra guidance made a frustrating process far easier.
Overall, this was thoughtful, honest service, and I would absolutely return and recommend them to others.
Everyone was helpful, accommodating versatile and delivered service earlier that expected.
Check in and out was not as friendly as in the past. It also seems that if a code doesn't come up for a client's concern, there is no problem.
Just disappointed.
Very good service, everyone was courteous and efficient.
Well satisfied with the service provided
I was really happy with the service and it was a great experience
I already submitted my response, so I will shorten this one!
Handy Toyota is a Gold Medal Car Dealership!
Kudos to the Custodian as well we had a nice chat.
Jeff was exactly what a customer needs and wants!
Great experience every time I go in there. Very happy with the service and everyone is so very nice.
Jeff Shover and Dakota Adams are the best! They made my life easier like a service deluxe bringing me home using their shuttle while waiting for my car service and very friendly , accomodating ; I’m very much satisfied. Thank you !
I meant to hit yes sorry!! Jeff was awesome!!!
I brought my car in last October after failing a vehicle inspection for front right tie rod issues. Your techs insisted that there were no issues with the tie rod and sent me back to the first shop with a multi-point inspection sheet saying “no issues”. The shop once again failed my vehicle and insisted that the tie rod was unsafe. At that time, the mechanic at the shop even called Handy to speak with a tech, and they were reassured that the tie rod was fine. I then returned to Handy and was told that if I paid for an inspection through the dealership, they would sign off on my car and give me a sticker that day. I did. Monday, January 12th, I brought my car back to Handy for an oil change and undercoating. I received an inspection report stating that the same front right tie rod was unsafe, and it should be replaced immediately (only 3k miles had passed since you had signed off saying there was no issue and charging me for an inspection saying so). I was told me car was no safe to drive, even though I had been driving it for months. I picked up my car, had it taken to Heritage Toyota, and paid for a rental out of pocket. I will not be returning to this dealership.
I appreciate her honesty and her willingness to give me the best possible answer she knows.
Keep up the great work! Thanks.
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