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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1084 reviews 64%
4 star 337 reviews 20%
3 star 49 reviews 3%
2 star 121 reviews 7%
1 star 109 reviews 6%
Review Us
Scott B.
5 out of 5
3/10/2026
Thanks
David M.
2 out of 5
3/10/2026
Handy Service failed to meet my needs; when I asked to speak to a supervisor one never reached out. I am taking my truck elsewhere for service from here on out.
David G.
4 out of 5
3/9/2026
Only issue it took two hours for an oil change and new battery that seems long text said service was done and it took over an hour to put in a new battery
Kimberly A.
4 out of 5
3/8/2026
My battery died for a second time in 15 months and I called Handy’s for help with the battery warranty and to see why that happened. They diagnosed the issues and took care of me beautifully. They went above and beyond to make sure that I had transportation during the time that they were working on my vehicle. They honored their original estimate as well. I am completely satisfied with my experience with them and filled with appreciation.
John W.
5 out of 5
3/8/2026
Megan was very professional, did a great job, and made it a pleasurable experience. The mechanic found issues that I wasn’t aware of and I appreciate it.
Robert M.
5 out of 5
3/7/2026
I would rate Richard Brown as the best service manager that I have ever encountered. His friendly demeanor and willingness to make sure that the customer feel at ease make him an outstanding employee.
Wendy C.
5 out of 5
3/7/2026
It was a breath of fresh air to come back to Saint Albans Toyota in comparison to Heritage. Thank you for being so welcoming and nice! I definitely want to return for service with you.
Jeremiah H.
4 out of 5
3/7/2026
I will always buy a Toyota and I will always buy it from Handy. Darren is part of that.
Seth G.
4 out of 5
3/7/2026
Great experience getting my oil change. The service was quick, efficient, and very professional. I also appreciated receiving updates through messages during the process. I wish I had caught the gentleman’s name who greeted me with my Land Cruiser at 10:38 today 03/06/2026—he was extremely polite and made the waiting time enjoyable. One of the best customer service experiences!
Richard H.
5 out of 5
3/7/2026
Megan was very nice and helpful. Smooth and pleasant experience.
Hubert N.
5 out of 5
3/6/2026
Quick and efficient.
Russell G.
4 out of 5
3/6/2026
Very timely service. Could have waited instead of using a loaner ithank you for taking care of this
Nathan B.
4 out of 5
3/4/2026
I was very impressed with Megan's knowledge about the repair of my truck she must have been a service technician at one point if not she must be one of those people who absorbers information like a sponge. I don't now his name but the guy who set up the rental was very pleasant to deal with too.
David R.
5 out of 5
3/4/2026
Love this place, great people!
Denise T.
5 out of 5
3/4/2026
Very polite! Thank you!
Todd B.
5 out of 5
3/4/2026
Thank you all for great service.
Jarrod I.
5 out of 5
3/4/2026
Thanks for the quick service today!
Kenneth K.
2 out of 5
3/3/2026
For the last two times of getting my oil changed as a service somebody has forgotten to clear the service soon code. Then on the way home I get the code back and think something is wrong with the car. I call the service department and like champs they walk me through clearing the code though the steering wheel, but it’s a problem easily avoided. Other than that I love the service very friendly and always ready to help you.
Roberta H.
5 out of 5
3/3/2026
Meghan was wonderful. Helped me out in a scary situation with my vehicle. All worked out swiftv& fast thanks to the Handy Sales team.
William P.
5 out of 5
3/3/2026
Jeff was outstanding!

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